Jessica Rehling
Cheyenne,WY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Amazon Associate
Amazon
Broomfield, CO
09.2023 - Current
- Maintained a track record of trustworthiness.
- Instructed associates on advanced problem-solving techniques.
- Sustained a well-organized, tidy environment to optimize operations.
- Continuously matched or exceeded necessary performance metrics.
General Manager
Epic Egg Restaurants
Loveland, CO
04.2018 - 09.2023
- Formulated policies and procedures to streamline operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Cosmetologist
Self-employeed
Cheyenne, WY
10.2012 - 10.2022
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Exhibited exceptional customer service skills to boost client retention.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Maintained client treatment records and designed long-term care programs for return customers.
Education
Cosmetology License -
Cheeks International Academy of Beauty Culture - Fort Collins
Cheyenne, WYSkills
- Staff Development
- Regulatory Affairs
- Leadership
- Budgeting and Cost Control
- Employee Scheduling
- Team Training
- Inventory Control
Timeline
Amazon Associate
Amazon
09.2023 - Current
General Manager
Epic Egg Restaurants
04.2018 - 09.2023
Cosmetologist
Self-employeed
10.2012 - 10.2022
Cosmetology License -
Cheeks International Academy of Beauty Culture - Fort Collins