Nishaun Theet
Smithfield,NC
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Resourceful Associate known for high productivity and efficient task completion. Specialized in time management, client relationship building, and data analysis. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration and project success.
Resourceful Associate dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Driven attitude toward providing customer care within business environment.
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
7
7
years of professional experience
Work History
Amazon Associate
Amazon
, NC
02.2024 - Current
- Decant
- Prep/Receive
- NPC
- Process Guide
- Learning Ambassador
Manager
Stevens & Sons Trucking LLC
Smithfield, NC
08.2021 - 12.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
Shift Manager
American Pride Car Washes
Smithfield, NC
07.2021 - 08.2022
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Responded quickly and effectively to emergency situations as they arose.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Inspected work areas regularly for cleanliness and organization standards.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Taught staff upselling techniques to meet revenue targets.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
Shift Manager
CiCis Pizza
Smithfield, NC
06.2018 - 05.2021
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Provided coaching and guidance to team members when necessary to improve performance.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Resolved conflicts between staff members in a professional manner.
- Processed weekly payroll information using appropriate software applications.
- Responded quickly and effectively to emergency situations as they arose.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Organized special events such as holiday sales or promotional campaigns.
- Helped employees accomplish tasks during peak periods.
- Upheld company standards and compliance requirements for operations.
Education
High School Diploma -
Smithfield-Selma High School
Smithfield, NC05-2019
Some College (No Degree) - Visual And Performing Arts
Johnston Community College
Smithfield, NCSkills
- Staff Development
- Performance Management
- Business Development
- Workforce Management
- Strategic Planning
- Time Management
- Sales Techniques
- Team Leadership
- Product Management
- Performance Evaluations
- Schedule Preparation
- Complex Problem-Solving
- Financial Management
- Employee training
- Flexible schedule
- Data entry
- Forklift operation
- Multitasking and organization
- Cross-functional teamwork
Timeline
Amazon Associate
Amazon
02.2024 - Current
Manager
Stevens & Sons Trucking LLC
08.2021 - 12.2023
Shift Manager
American Pride Car Washes
07.2021 - 08.2022
Shift Manager
CiCis Pizza
06.2018 - 05.2021
High School Diploma -
Smithfield-Selma High School
Some College (No Degree) - Visual And Performing Arts
Johnston Community College