AYESHA MC MILLIAN
Boyton Beach,FL
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
9
9
years of professional experience
Work History
General Manager
Lulus Cocktail Bar
01.2023 - Current
- Entrusted with opening and closing the restaurant
- Oversee the entire restaurant during breakfast, lunch and dinner
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Trained front of house staff on how to provide professional food service and sell menu options
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Developed and implemented strategies to increase sales and profitability.
- Fill in as a server and Busser when necessary
- Monitor liquor and wine inventory weekly
- Make sure food is prepared correctly and delivered to the guests in a timely manner
- Directly supervised employees by providing detailed instructions and directions for daily operations
- Administered payslips to staff
- Assisted customers with any queries or requests
Call Listening Remediation Analyst - Case Assessor
Deloitte
05.2021 - 03.2022
- Company Overview: Audit, Consulting, Advisory, and Tax Services
- Listened and assessed insurance sales calls made to customers to determine if detriment happened on the call
- Completed assessment sheets using Microsoft excel
- Completed complex calculations for partial remediation payments
- Ran morning meetings with my team
- Audit, Consulting, Advisory, and Tax Services
Client Advisor
NAB Trade
02.2021 - 05.2021
- Company Overview: NAB's online investing platform
- Answered client queries in regards to investments and the stock market
- Helped clients with IT issues such as password changes etc
- Placed orders for clients over the phone
- Sold stocks for clients over the phone
- NAB's online investing platform
Client File Assessor
Suncorp
11.2019 - 02.2021
- Company Overview: Suncorp Group Limited is an Australian finance, insurance, and banking corporation
- Analyse commission statements and client files to identify whether ongoing service arrangements existed
- Review client files to identify for each service period whether the services were delivered
- Conduct customer interviews if required, to verify what services were received
- Perform compensation calculations and prepare customer outcome letters
- Suncorp Group Limited is an Australian finance, insurance, and banking corporation
Client File Administrator
Suncorp
11.2019 - 02.2021
- Company Overview: Suncorp Group Limited is an Australian finance, insurance, and banking corporation
- Arrange for pick-up and delivery of client files
- Validate that the file is complete and liaise with the file owner to deliver any missing information
- Scan files when they arrive, name and date the documents and store electronically
- Perform quality assurance on other scanned files to ensure that they meet preparation standards
- Arrange for the return of client files to the file owner
- Ensure that the file owner receives payment for delivery of the files
- Liaise with external providers for the bulk scanning of large volumes of customer files
- Suncorp Group Limited is an Australian finance, insurance, and banking corporation
Enquiry & Administration Officer
Law Society Registry
04.2019 - 10.2019
- Assist with the processing of practicing certificate renewals, including credit card authorisations, refunds and assisting solicitors with online lodgment and logging in
- Assist with the processing of Solicitor and Associate Membership applications
- Assisting with the maintenance of database records of solicitors and practices in NSW
- General office duties including opening and sorting mail, sending out mail-outs, filing, scanning and photocopying
- Provide back-up to the other staff members in the Registry and any other duties directed by the Manager or the Head of Licensing
- Maintain the records of solicitors and members and to provide information to the public, members and staff about solicitors and firms in New South Wales
Customer Service and Administration Officer
Australian health Practitioner regulation agency (AHPRA)
10.2018 - 03.2019
- Answered a high volume of inbound phone calls from Health practitioners in relation to their registration status, registration process and all other AHPRA related queries
- Dealt with members of the public and Health practitioners who wished to submit complaints against Health practitioners from all professions
- Answered Web enquires (E-mails) daily, from both members of the public and Health practitioners
- Ensured information on the data base matched up with individuals' files
- Updated individuals' files when Requested to do so
- Navigated around the AHPRA Website and dissected information to help individuals with their questions
Cabin Crew
CityJet
11.2016 - 08.2018
- Company Overview: CityJet is an airline based in Dublin, Ireland
- Greeted passengers as they boarded the aircraft, ensured customers were seated in their designated seat
- Reviewed emergency and safety procedures pre and post take off, to include demonstration of emergency equipment
- Answered customer queries relating to baggage claim, connecting flights and security in various destinations
- Experience dealing with VIP guests
- Selected to accompany the Irish Rugby Team on a chartered flight to the United Kingdom
- Completed health and safety training to ensure standards were kept up to date
- Managed customer expectations when flights were delayed or cancelled
- Demonstrated flexibility to ensure shifts were covered in the event colleagues were unable to fly
- Filled passenger requests
- Served food and beverages
- Tended to sick passengers
- CityJet is an airline based in Dublin, Ireland
Passenger Service Agent
Sky Handling Partner
06.2016 - 11.2016
- Welcomed passengers to the check in area
- Used internal database to check in passengers and their luggage
- Ensured information on database matched corresponding passport details
- Charged excess baggage fee when necessary
- Organised additional passenger assistance when requested and coordinated with airport at destination to ensure assistance was provided
- Assisted passengers to board the aircraft on time for their scheduled departure
- Updated boarding gate monitors with real time flight information
- Made boarding announcements at the gate to ensure timely boarding
- Took great care delivering communications to passengers, particularly during disruptions
- Resolved all passenger queries in a timely and respectful manner
Education
Leaving Certificate -
Castleknock High School
01.2012
Certificate - Global Distribution Systems, Fares and Ticketing - AMAD
Advanced Diploma - Travel, Tourism and Business
Ballyfermot College of Further Education
01.2015
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Team leadership
- Customer relations
- Staff training
- Inventory control
Timeline
General Manager
Lulus Cocktail Bar
01.2023 - Current
Call Listening Remediation Analyst - Case Assessor
Deloitte
05.2021 - 03.2022
Client Advisor
NAB Trade
02.2021 - 05.2021
Client File Assessor
Suncorp
11.2019 - 02.2021
Client File Administrator
Suncorp
11.2019 - 02.2021
Enquiry & Administration Officer
Law Society Registry
04.2019 - 10.2019
Customer Service and Administration Officer
Australian health Practitioner regulation agency (AHPRA)
10.2018 - 03.2019
Cabin Crew
CityJet
11.2016 - 08.2018
Passenger Service Agent
Sky Handling Partner
06.2016 - 11.2016
Certificate - Global Distribution Systems, Fares and Ticketing - AMAD
Advanced Diploma - Travel, Tourism and Business
Ballyfermot College of Further Education
Leaving Certificate -
Castleknock High School
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