Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ayetisha Osborne

Nashville,TN, Tennessee

Summary

To work for an organization that will utilize my skills in the areas of customer service, health care and general labor that rewards achievement and promotes advancement. Authorized to work in the US for any employer

Overview

9
9
years of professional experience
1
1
Certificate

Work History

Dietary Cook

Skyline Mental Behavior Center
08.2022 - 05.2023
  • Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
  • Followed standard recipes, menus and apportions according to established standards.
  • Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
  • Provided nourishing and health-conscious food to customers under sanitary conditions.
  • Responded to notes and complaints concerning menu items and meals, working to develop resolutions and satisfy residents' tastes and preferences.
  • Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents.
  • Weighed, measured and processed ingredients according to recipe specifications and dietary requirements.
  • Prepared food for special parties and groups.
  • Performed tasks pertaining to transportation, preparation and setting up of delivery meals.
  • Received orders, verified contents against invoices and assessed quality of products to verify conformance to organizational standards.
  • Assisted in hiring and evaluating of new kitchen staff.
  • Monitored food temperatures throughout preparation and serving process.
  • Cooked meals according to administrative policies, health code regulations and food service standards.

Manager's Assistant

Rainbow Shops
12.2022 - 07.2023
  • Ran errands to support daily needs of management.
  • Responded to and directed incoming calls and other communication.
  • Resolved basic computer and office equipment issues through troubleshooting.
  • Scheduled meetings and managed calendar.
  • Supported department procurement activities by coordinating with manager for direction.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.

Customer Service Representative

Asurion Insurance Services
02.2014 - 06.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Lead Cook

Wendys Restaurant
03.2020 - 05.2022
  • Supervised line cooks to monitor food safety and order accuracy.
  • Delegated jobs within kitchen depending on restaurant traffic and employee skill.
  • Taught kitchen staff safety protocols and restaurant standards.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Took over line positions in event of emergency.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Coordinated line cook break schedules to avoid delays during busy periods and maintain adequate coverage.
  • Prepared ingredients ahead of time to promote efficiency in dish garnishing.
  • Monitored cooks and dishwasher performance and suggested improvements to streamline processes and increase team efficiency.

Education

High school diploma -

Nashville State Community College
2012

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LaVergne High School
2008

Skills

  • Team Management (8 years)
  • Cold Calling
  • Case Management (2 years)
  • Outbound sales
  • Customer service (10 years)
  • Laboratory experience
  • Live chat
  • Typing
  • Customer support
  • Office experience
  • Customer service
  • Computer skills (10 years)
  • Computer literacy
  • Front desk (3 years)
  • Data entry
  • Phone etiquette
  • Word processing

Certification

Reserve Officers' Training Corps January 2008 High School Program completed all four years ROTC. Reserve Officers' Training Corps

Timeline

Manager's Assistant

Rainbow Shops
12.2022 - 07.2023

Dietary Cook

Skyline Mental Behavior Center
08.2022 - 05.2023

Lead Cook

Wendys Restaurant
03.2020 - 05.2022

Customer Service Representative

Asurion Insurance Services
02.2014 - 06.2022

High school diploma -

Nashville State Community College

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LaVergne High School

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Ayetisha Osborne