Ayia Phillips
Charlotte,NC
Summary
Experienced customer service and operations professional with over eight years of demonstrated success in multitasking, problem-solving, critical thinking, and efficient collaboration as a team player.
key strengths:
multitasking and accurately completing task efficiently.
resolving customer concerns and inquiries. Work efficiently as a team member or independently.
Overview
6
6
years of professional experience
Work History
Cargo Receiver
Truego dugan
Charlotte
05.2023 - Current
- Responsible for receiving and accurately inspecting all received freight, organizing and distributing it to outbound hauls for receiving at other facilities.
- input receiving data into the management system for record keeping
- Maintain a clean and safe work environment that meets the company's safety protocols and procedures.
- operating material handling equipment, includes forklift and pallet jacks, to move and place received freight.
- Coordinate with logistics for discrepancies or any issues with a received item.
- assign and label correctly, control tags, labels and bar codes to received items.
Vehicle Condition Reporter
Carvana
Charlotte
06.2021 - Current
- Handling vehicle arbitrations and consulting with clients on concerns about damage not listed on critical reports, ran through a vehicle auction.
- Running diagnostics on vehicles, including frame and undercarriage inspections.
- Reporting damaged or modified changes from the Original equipment manufacturer.
- Performing performance test and using a obd2 scanner for a computer diagnostics of a troubleshoot scan code.
- Take high-quality photographs of a vehicle from multiple angles to ensure a complete condition report.
- identify and document any existing damage, defects or issues with a vehicle system or components
Vehicle Condition Assessor Lead
Carmax Autocare Center
Charlotte
08.2019 - Current
- Performing visual and mechanical inspections on vehicles to assess overall conditions.
- Reviewing and staying up to date with market changes, trends, or inspection practices.
- communicate appraisal findings to adjust vehicle value to current conditions.
- Successfully train new employees and document progress for future training.
- Utilize industry appraisal tools and Car fax portals for determination of a vehicle market value.
- Maintaining detailed records and documents for each vehicle.
- Maintain a complete attendance record throughout the year.
Sales Representative
Allstate Corp
Charlotte
03.2018 - 07.2019
- Taking inbound calls providing excellent customer service.
- actively listening to customers needs and concern, to provide the best appropriate solutions to deescalate issues and find a solution
- Maintaining an accurate record of customer interactions and transactions in the company's system.
- Assist with administrative or customer-facing interactions to support company's needs.
- Performing ongoing trainings to keep up with product updates, industry updates, and customer service practices.
- Processing customer requests and transactions, such as policy changes, billing, or claims.
Education
business - Mechanical Engineering
Cpcc
04.2022
West Mecklenburg High School
Charlotte, NC06.2018
Skills
- Customer service
- Organization of management
- Auto experience
- Excellent attendance
- Reliable transportation
- Teamwork
- Continuous improvement
- Consistency
- Vehicle condition assessment
- Customer appraisals
- Photography
- Lot review
- Wholesale arbitration
- Vehicle inspection
- Inbound call handling
- Sales
- Meeting preparation
- Payment processing
- Reporting
- Vehicle arbitration
- Damage consulting
- Diagnostics
- Performance testing
- OBD2 scanning
- Freight receiving and distribution
- Load planning
- Weight measurement
- Receiving truck check-in/out
- Forklift operation
- Spreadsheet documentation
Timeline
Cargo Receiver
Truego dugan
05.2023 - Current
Vehicle Condition Reporter
Carvana
06.2021 - Current
Vehicle Condition Assessor Lead
Carmax Autocare Center
08.2019 - Current
Sales Representative
Allstate Corp
03.2018 - 07.2019
business - Mechanical Engineering
Cpcc
West Mecklenburg High School