Ayjah Smith
Charlotte,NC
Summary
Highly motivated and detail-oriented upcoming MBA graduate seeking an entry-level position in digital marketing to apply my strong analytical skills and passion for data-driven decision-making to drive online brand presence and contribute to the growth of a forward-thinking organization. Quick learner and eager to expand marketing capabilities. Demonstrated ability to identify problems and implement solid, creative solutions. Exceptional written documentation and verbal communication. Effective interpersonal and leadership skills with an enthusiastic, team player attitude. Establishes great client relationships to ensure high customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walgreens
Tarboro, NC
08.2022 - 01.2023
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records
- Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
- Provided customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
Sales Floor Associate
Dollar Tree
Tarboro, NC
07.2019 - 10.2022
- Provide assistance in ensuring smooth flow of the store’s operations, helping with its merchandising
- Handle all sales transactions while operating register
- Processed customer purchases, perform general cleaning duties, stocks shelves and merchandise displays neatly
- Meet and greet 100+ customers, assisting in sales, and answering questions about products, services, and merchandise
- Fully cross-trained to assist with cash register operations, customer service and stock replenishment.
Alumni, Marketing, & PR Coordinator
Camp Kesem
Greensboro, NC
10.2019 - 08.2021
- Designed and executed annual communication plan to relevant chapter stakeholders including Newsletters.
- Maintained Social Media (Facebook & Instagram)
- Led chapter’s publicity efforts including pitching local media outlets, sending timely media alerts, and cultivating local media contacts.
- Took initiative for stewarding chapter seniors and current chapter alumni.
Retail Store Associate
Mint Museum
Charlotte, NC
03.2023
- Greets and assists customers by providing knowledgeable and accurate information on shop merchandise and museum related information
- Operates the computer using the Point of Sale (POS) program
- Reconcile new shipment
- Assist with merchandise transfers
- Fully cross-trained to assist with cash register operations, customer service and restocking.
Education
Masters of Business Administration (Marketing Analytics) -
The University of North Carolina at Charlotte
12.2024
Bachelor of Science: Marketing -
The University of North Carolina At Greensboro
Greensboro, NCSkills
- Time management
- Team leadership
- Organizational
- Strong verbal communication
- Collaboration skills
- Interpersonal skills
- Problem solving
- Self-Motivation
- Detailed oriented
- Retail Marketing
Certification
- Google Analytics Basics, Trailhead, 01/2021, Lifetime
- Commerce Cloud Basics, Trailhead, 01/2021, Lifetime
- Marketing, Automation Strategies, Trailhead, 01/2021, Lifetime
- Marketing Cloud Connect Setup, Trailhead, 01/2021, Lifetime
- Digital Advertising Transformed with Customer Data, Trailhead, 01/2021, Lifetime
- Social Media Marketing and Engagement, Trailhead, 01/2021, Lifetime
- Hootsuite Platform Certification, HOOTSUITE, 11/2020, Lifetime
Volunteer Experience
Marketing, Alumni & PR Coordinator, Camp Kesem, Greensboro, NC, 10/2019, 08/2021
Timeline
Retail Store Associate
Mint Museum
03.2023
Customer Service Associate
Walgreens
08.2022 - 01.2023
Alumni, Marketing, & PR Coordinator
Camp Kesem
10.2019 - 08.2021
Sales Floor Associate
Dollar Tree
07.2019 - 10.2022
Masters of Business Administration (Marketing Analytics) -
The University of North Carolina at Charlotte
Bachelor of Science: Marketing -
The University of North Carolina At Greensboro