Ayla Baewer
Milwaukee,WI
Summary
Organized Patient Service Representative with 9 years of experience in customer service. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Advocate Aurora Health Care
07.2021 - Current
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Built and maintained positive working relationships with patients and staff.
Package Handler
UPS
10.2018 - 06.2021
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
Master of Science - Library And Information Science
University of Wisconsin - Milwaukee
Milwaukee, WI05.2027
Master of Science - Creative Writing
University of Wisconsin - Milwaukee
Milwaukee, WI05.2021
Skills
- Customer Service
- Office Administration
- HIPAA Compliance
- System updates
- Phone and Email Etiquette
- Multitasking and Organization
- Process Improvement
Timeline
Patient Service Representative
Advocate Aurora Health Care
07.2021 - Current
Package Handler
UPS
10.2018 - 06.2021
Master of Science - Library And Information Science
University of Wisconsin - Milwaukee
Master of Science - Creative Writing
University of Wisconsin - Milwaukee