Ayla Cain
Grand Rapids
Summary
Hard-working and dedicated certified medical administrative assistant with over 10 years of customer service and scheduling experience who can maintain organization and communication
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Mary Free Bed
07.2024 - Current
- Maintain accurate patient records by updating personal information, medical history, and treatment plans in the electronic health records system
- Provid exceptional customer service to patients, ensuring a positive experince throughout their visit
- Address patient concerns and resolve issues promptly and professionally, escalating complex matters to appropriate departments when necessary
Retail Sales
Torrid
01.2023 - 11.2024
- Utilized expert communication skills to identify customer needs accurately.
- Achieved daily sales goals consistently through strategic planning.
- Managed diverse responsibilities to support overall business operations.
Medical coding Internship
Mary Free Bed
05.2024
- Followed state law requirements when performing coding procedures
- Worked on patient charts in an Electronic health record
- Obtained real world health information management experience
Contract Office Administration
Healthbar
10.2021 - 02.2022
- Ensured compliance with HIPAA guidelines for patient confidentiality and data protection.
- Greeted and registered patients, facilitating seamless access to medical services.
- Analyzed patient information for errors and inaccuracies, enhancing data integrity.
Licensed Nail Technician
The Woodhouse Day Spa
08.2018 - 11.2020
- Demonstrated an exceptional attention to detail
- Provided training and mentoring to new staff to maximize performance
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment
Skilled Care Provider
GT Independence
12.2016 - 08.2018
- Provided patients with assistance in completing daily tasks
- Interacted kindly with patients and families and displayed positive, outgoing attitude
- Monitored patients well-being, safety and comfort under Physician direction
Education
Medical Coding and Medical Administration
West Michigan Center for Arts and Technology
Grand Rapids, MI06.2024
License in Cosmetology - Applied Science in Cosmetology
Empire Cosmetology School
Grand Rapids, MI11.2017
Skills
- Customer service excellence
- EHR systems expertise
- HIPAA compliance
- Medical terminology knowledge
- Data entry proficiency
- Detail oriented
- Microsoft Office efficiency
Timeline
Patient Service Representative
Mary Free Bed
07.2024 - Current
Medical coding Internship
Mary Free Bed
05.2024
Retail Sales
Torrid
01.2023 - 11.2024
Contract Office Administration
Healthbar
10.2021 - 02.2022
Licensed Nail Technician
The Woodhouse Day Spa
08.2018 - 11.2020
Skilled Care Provider
GT Independence
12.2016 - 08.2018
Medical Coding and Medical Administration
West Michigan Center for Arts and Technology
License in Cosmetology - Applied Science in Cosmetology
Empire Cosmetology School
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