Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ayla Garcia

Miami,FL

Summary

Dynamic professional with extensive experience at JOANN Fabrics and Crafts, excelling in customer service management and conflict resolution. Proven track record of enhancing customer satisfaction and loyalty through effective complaint resolution and team leadership. Skilled in cash handling accuracy and motivating teams to achieve optimal performance in a fast-paced retail environment.

Successfully managed opening and closing procedures, contributing to seamless daily operations. Demonstrated problem-solving skills and leadership in training new staff, ensuring cohesive team environment and high customer satisfaction.

Strong leader and problem-solver. Uses independent decision-making skills and sound judgment to positively impact company success.

Strong focus on team collaboration and achieving results. Reliable and flexible, thriving in dynamic environments and adapting to changing needs.

Overview

6
6
years of professional experience

Work History

Key Holder

JOANN Fabrics and Crafts
07.2020 - 04.2025
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.

Team Member

JOANN Fabrics and Crafts
09.2019 - 07.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Education

GED -

Miami Dade College
Miami, FL
06-2019

Skills

  • Customer service
  • Cash handling accuracy
  • Training and mentoring
  • Customer service management
  • Team leadership
  • Complaint resolution
  • Complex Problem-solving
  • Verbal and written communication
  • Conflict resolution
  • Motivating teams
  • Problem-solving
  • Positive attitude
  • Active listening

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Key Holder

JOANN Fabrics and Crafts
07.2020 - 04.2025

Team Member

JOANN Fabrics and Crafts
09.2019 - 07.2020

GED -

Miami Dade College

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Ayla Garcia