Ayla Gresham
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Staff
Publix
12.2022 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Staff Member
Planet Fitness
10.2022 - 05.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
Team Leader
Chick Fil A
05.2019 - 12.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
Education
Bachelor of Science - Biology, Criminal Justice
The University of Alabama in Birmingham
Birmingham, AL08.2026
Associate of Science - Criminal Justice
Wallace State Community College - Hanceville
Hanceville, AL12.2022
High School Diploma -
The Way Home Christian School
Eva, AL05.2020
Skills
- Telephone Etiquette
- Technical Proficiency
- Attention to Detail
- Conflict Resolution
- Adaptability
- Problem Solving
- Decision Making
- Time Management
Timeline
Customer Service Staff
Publix
12.2022 - Current
Staff Member
Planet Fitness
10.2022 - 05.2023
Team Leader
Chick Fil A
05.2019 - 12.2022
Bachelor of Science - Biology, Criminal Justice
The University of Alabama in Birmingham
Associate of Science - Criminal Justice
Wallace State Community College - Hanceville
High School Diploma -
The Way Home Christian School