Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelley Wood

Dade City,FL

Summary

The previous jobs I’ve had revolve heavily around customer service and dealing with the public. It is because of this, I have developed outstanding people and communication skills and the ability to use these skills to diffuse difficult situations. In addition, I pride myself on being able to learn new tasks and responsibilities quickly and my problem solving skills allow me to think outside the box and come up with possible remedies to any situation. Additional skills that I see in myself are: Highly organized, attentive, outstanding positive attitude, desire to learn and improve new skills.

Overview

4
4
years of professional experience

Work History

Customer Service Staff

Publix Supermarket
11.2020 - Current
  • Responsibilities include: Completing monetary transactions, operating cash registers, restock produce, sanitize store, bagging customer items, balancing the safe, answering telephone calls, assisting customers with any request.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Team Member

Taco Bell
03.2020 - 10.2020
  • Responsibilities included taking customer orders in-store, and drive-thru
  • Had to work quickly under pressure and had to diffuse angry customers
  • Restock food items as well as, prepare food, sanitize cooking equipment and the lobby.

Volunteer

Advent Health ER
09.2019 - 03.2020
  • Responsibilities include: restock medications, answer phone calls, transport patients to different hospital wings, sterilize rooms, and look after patient’s overall well-being.

Education

High School Diploma -

Pasco High School
Dade City, FL
06.2022

Skills

  • Technical Proficiency
  • Social Media Savvy
  • Active Listening
  • Process Improvement
  • Complaint Handling
  • Positive Attitude
  • Stress Management
  • Telephone Etiquette
  • Problem Solving
  • Conflict Resolution
  • Attention to Detail
  • Adaptability
  • Product Knowledge

Timeline

Customer Service Staff

Publix Supermarket
11.2020 - Current

Team Member

Taco Bell
03.2020 - 10.2020

Volunteer

Advent Health ER
09.2019 - 03.2020

High School Diploma -

Pasco High School
Kelley Wood