Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Tebeau

Valrico,FL

Summary

Dynamic professional with a proven track record at Publix, enhancing customer satisfaction and operational efficiency. Excelled in complaint handling and multitasking, significantly improving front-end operations. Skilled in customer service and technical proficiency, and contributing to a culture of excellence, mentoring teams for peak performance.

Overview

2
2
years of professional experience

Work History

Customer Service Staff

Publix
10.2023 - Current
  • Maintained high standards of customer service and operational efficiency, ensuring compliance with Publix's quality guidelines and industry-leading practices.
  • Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
  • Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
  • Trained and mentored front-end staff, promoting a customer-focused culture and ensuring team members were well-versed in store policies and best practices.
  • Supervised and coordinated front-end operations, ensuring seamless workflow and adherence to Publix's high standards of customer service and operational efficiency.
  • Processed returns, refunds, exchanges quickly while maintaining a positive attitude towards customers.

Cashier

Publix
04.2023 - 10.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained high standards of customer service and operational efficiency, ensuring compliance with Publix's quality guidelines and industry-leading practices.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.

Front Service Clerk

Publix
06.2022 - 04.2023
  • Enhanced customer satisfaction by providing efficient and friendly front-end services.
  • Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
  • Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
  • Supported team members during peak hours, ensuring smooth and timely customer service operations.
  • Increased efficiency through effective bagging techniques while minimizing waste from damaged items.
  • Assisted in maintaining a clean and organized store environment for optimal shopping experiences.

Education

High School Diploma -

Bell Creek Academy High School
Riverview, FL
05.2023

Skills

    Customer Service

    Complaint Handling

    Money handling abilities

    Problem-solving abilities

    Coordination

    Assertiveness

    Technical Proficiency

    Multitasking

    Martial Artist Kyokushin

    West Florida Flames Soccer 2013-2022 Championship team

Timeline

Customer Service Staff

Publix
10.2023 - Current

Cashier

Publix
04.2023 - 10.2023

Front Service Clerk

Publix
06.2022 - 04.2023

High School Diploma -

Bell Creek Academy High School

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Ryan Tebeau