Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Ayla McGaw

Clarksville,TN

Summary

Dedicated and adaptable professional with a strong work ethic and a proven ability to excel in dynamic environments. Excelled in high-pressure situations, enhancing customer satisfaction and operational efficiency. Skilled in problem-solving and effective communication, consistently achieving positive outcomes. Demonstrates adaptability and attention to detail, driving success in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Barista

Lasaters Coffee And Tea
01.2022 - 12.2023
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Managed high-volume periods with professionalism and efficiency, maintaining a calm demeanor during peak times and special events.
  • Provided outstanding customer service by taking orders, offering personalized recommendations, and creating a welcoming atmosphere.

Daycare Floater

The Giving Tree Daycare
05.2021 - 11.2021
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Sanitized dishes, tabletops, toys, and frequently cleaned surfaces to prevent spreading of germs.
  • Actively engaged in monitoring and supervising children's activities to ensure their well-being and developmental progress.
  • Implemented structured routines and educational activities to support children's growth and learning.

Shift Leader

Culver's Restaurant
11.2019 - 04.2021
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and managed emergencies in the absence of the manager, demonstrating strong problem-solving skills.
  • Led and motivated a team of employees to deliver high standards of customer service and maintain operational efficiency.

Education

Associate of Arts - Mortuary Science

John A. Gupton College
Nashville, TN
2021

Pre-Requisite Classes -

Nashville State Community College
Nashville, TN

Skills

  • Team Leadership
  • Problem-Solving and Conflict Resolution
  • Time Management
  • Effective Interpersonal Skills
  • Attention to Detail
  • Exceptional Customer Service
  • Effective Communication
  • Effective Interpersonal Skills
  • Attention to Detail
  • Adaptability in High-Pressure Situations
  • Basic Financial Management

Timeline

Barista

Lasaters Coffee And Tea
01.2022 - 12.2023

Daycare Floater

The Giving Tree Daycare
05.2021 - 11.2021

Shift Leader

Culver's Restaurant
11.2019 - 04.2021

Associate of Arts - Mortuary Science

John A. Gupton College

Pre-Requisite Classes -

Nashville State Community College

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Ayla McGaw