Ayla Vandesande
Burton,MI
Summary
Resourceful and empathetic professional with two years of experience in the insurance industry and over eight years in customer-facing service roles. Previously licensed in Property & Casualty Insurance (Michigan) and eager to re-enter the professional landscape. Demonstrated expertise in identifying client needs, explaining coverage options clearly, resolving issues efficiently, and fostering lasting customer relationships. Recognized for a positive attitude, adaptability, and unwavering commitment to professional integrity.
Overview
14
14
years of professional experience
Work History
Preschool Teacher
Happy Elephant Child Care Center
07.2012 - 08.2015
- Designed and implemented developmentally appropriate lesson plans for preschool-aged children.
- Communicated with parents regarding student progress, goals, and classroom activities.
- Maintained detailed records of attendance, meals, and behavior in compliance with state guidelines.
Private Nanny / Household Manager
03.2016 - Current
- Manage daily household routines and support the development of multiple children ranging from infancy to school-age.
- Communicate closely with parents to align caregiving, education, and behavior goals.
- Coordinate schedules, transportation, and meal preparation with strong attention to detail.
- Maintain a calm, organized, and adaptable presence in a dynamic household environment.
Customer Service Representative
Insurance Specialists Agency- Meemic Insurance
02.2022 - 09.2023
- Provided policy support to members including billing inquiries, coverage explanations, and policy changes.
- Assisted customers with claims processes, ensuring accurate documentation and timely follow-up.
- Handled inbound calls, emails, and internal communication between agents and underwriting.
- Balanced compliance with empathetic service, maintaining high customer satisfaction.
- Processed renewals, cancellations, and endorsements using agency management software.
- Contributed to the team's efficiency by troubleshooting client account issues and identifying workflow improvements.
Education
Child Development Coursework -
Lansing Community College
Lansing, MIMichigan Property & Casualty License - undefined
Kaplan Career Institute
Boston, MA02-2022
Skills
- Customer service
- Client retention
- Property & Casualty insurance knowledge
- Conflict resolution
- Problem-solving
- Active listening
- Communication
- Microsoft Office
- CRM systems
- Detail-oriented
- Self-motivated
- Team collaboration
- Multitasking
Timeline
Customer Service Representative
Insurance Specialists Agency- Meemic Insurance
02.2022 - 09.2023
Private Nanny / Household Manager
03.2016 - Current
Preschool Teacher
Happy Elephant Child Care Center
07.2012 - 08.2015
Michigan Property & Casualty License - undefined
Kaplan Career Institute
Child Development Coursework -
Lansing Community College