Ayla Hall
Birmingham,AL
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Senior Technical Analyst
ACI Worldwide
10.2021 - Current
- Streamlined technical processes by identifying inefficiencies and implementing improved solutions.
- Enhanced system performance through regular monitoring, maintenance, and troubleshooting tasks.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to set budgets.
- Collaborated with cross-functional teams to develop innovative technology solutions for business needs.
- Mentored junior analysts in best practices for data analysis, software development, and project management.
- Optimized IT infrastructure by recommending hardware and software upgrades, resulting in increased productivity and cost savings.
Product Analyst
FIS Global
06.2019 - 12.2020
- Enhanced product performance by analyzing user feedback and implementing necessary improvements.
- Streamlined product development process for increased efficiency by identifying bottlenecks and optimizing workflows.
- Collaborated with cross-functional teams to ensure seamless integration of new features and functionality.
- Increased customer satisfaction with thorough quality assurance testing, addressing and resolving issues promptly.
- Developed detailed product roadmaps, aligning team efforts towards achieving milestone goals and objectives.
- Implemented data-driven strategies to optimize product pricing, leading to higher revenue generation.
Branch Manager
JPMorgan Chase
12.2014 - 05.2019
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Private Client Banker (MOD/SBS)
JPMorgan Chase
05.2008 - 12.2014
- Enhanced client satisfaction by providing tailored financial solutions and exceptional service.
- Built long-lasting relationships with high-net-worth clients, earning their trust and loyalty.
- Collaborated with banking partners to maximize cross-selling opportunities and drive business growth.
- Managed a diverse portfolio of accounts, ensuring compliance with banking regulations and policies.
- Analyzed complex financial data to identify trends and recommend investment strategies for optimal client returns.
Education
Master of Science - Cyber Security And Information Security
University of Phoenix
Tempe, AZ04.2019
Bachelor of Science - Computer Science; Networking/Information Systems
Stevens Henagar College
Salt Lake City, UT04.2017
Skills
- Technical Documentation Writing
- Cybersecurity Knowledge
- Data Analysis Expertise
- Big Data Technologies
- Project Management Experience
- Employee Development
- Coaching and Mentoring
- Goal Planning
- Data Analytics
- Data Quality Monitoring
- Strategic Planning
- Business Development
Timeline
Senior Technical Analyst
ACI Worldwide
10.2021 - Current
Product Analyst
FIS Global
06.2019 - 12.2020
Branch Manager
JPMorgan Chase
12.2014 - 05.2019
Private Client Banker (MOD/SBS)
JPMorgan Chase
05.2008 - 12.2014
Master of Science - Cyber Security And Information Security
University of Phoenix
Bachelor of Science - Computer Science; Networking/Information Systems
Stevens Henagar College
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