Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Tonya Heyward

Tonya Heyward

PERTH AMBOY,NJ

Summary

Dynamic Senior Technical Analyst with over 10 years of experience and a proven track record at Party City and Bed, Bath and Beyond. Expert in Agile methodologies and effective communication, Significantly enhanced system reliability and fostered cross-functional team collaboration. Achieved streamlined processes and project management excellence, driving growth and efficiency. Positive, analytical, and detail-focused individual with aptitude for problem-solving and collaborative approach. Committed to leveraging technical skills to drive efficiencies and enhance operational performance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Technical Analyst

Party City
04.2017 - Current
  • Spearheaded efforts to improve collaboration between technical analysts and other departments, fostering a culture of knowledge sharing and mutual support.
  • Streamlined technical processes by identifying inefficiencies and implementing improved solutions.
  • Aligned technology initiatives with organizational goals to drive growth and competitiveness within the market space.
  • Championed the adoption of Agile methodologies within project teams, resulting in shortened development cycles and increased flexibility in response to changing business needs.
  • Enhanced system performance through regular monitoring, maintenance, and troubleshooting tasks.
  • Created comprehensive documentation for technical processes and procedures, serving as valuable resources for team members and external auditors alike.
  • Resolved critical issues by conducting root cause analyses, developing corrective action plans, and preventing future occurrences.
  • Facilitated effective communication between technical teams, stakeholders, and end-users by acting as a liaison during all phases of project development.
  • Improved overall user experience within internal systems through rigorous usability testing leading up to final product launch.
  • Evaluated vendor proposals to identify the most cost-effective solutions that met both functional requirements and quality standards.
  • Collaborated with cross-functional teams to develop innovative technology solutions for business needs.
  • Managed multiple projects simultaneously, ensuring timely completion and adherence to set budgets.

IT Quality Assurance Manager

Bed Bath and Beyond, Inc
03.2012 - 04.2017
  • Developed key performance metrics to evaluate the success of QA initiatives, driving continuous improvement in software quality.
  • Reduced product release delays by effectively prioritizing defect fixes based on business impact.
  • Streamlined QA processes, resulting in reduced testing time and increased efficiency.
  • Enhanced system reliability with thorough identification and resolution of software defects.
  • Ensured compliance with industry standards, conducting regular audits and assessments on IT systems.
  • Collaborated with cross-functional teams for timely delivery of high-quality products.
  • Reviewed technical documentation for accuracy and completeness, ensuring adherence to established guidelines.
  • Mentored junior team members, providing guidance on best practices in Quality Assurance management.
  • Established effective communication channels between QA, development, and business teams for efficient issue resolution.
  • Collaborated with cross-functional teams to develop and implement process and system improvements.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Recommended changes and corrections to developers for optimal software performance and usability.
  • Managed a team of 6 QA and UAT professionals

Education

Bachelor of Arts - Criminal Justice

Saint Peter's University
Jersey City, NJ
05-2008

Skills

  • Effective communication
  • Statistical modeling techniques
  • IT infrastructure
  • Agile methodologies
  • Project management
  • Data analysis expertise
  • Cross-functional team collaboration
  • Database management systems
  • Performance optimization techniques
  • Technical documentation writing
  • Problem-solving
  • Teamwork and collaboration

Certification

Next Generation Platform for IBM Sterling Order Management on Cloud Specialist

Languages

English
Native or Bilingual

Timeline

Senior Technical Analyst

Party City
04.2017 - Current

IT Quality Assurance Manager

Bed Bath and Beyond, Inc
03.2012 - 04.2017

Bachelor of Arts - Criminal Justice

Saint Peter's University

Similar Profiles

CREATE PROFILE
Tonya Heyward