Tonya Heyward
PERTH AMBOY,NJ
Summary
Dynamic Senior Technical Analyst with over 10 years of experience and a proven track record at Party City and Bed, Bath and Beyond. Expert in Agile methodologies and effective communication, Significantly enhanced system reliability and fostered cross-functional team collaboration. Achieved streamlined processes and project management excellence, driving growth and efficiency. Positive, analytical, and detail-focused individual with aptitude for problem-solving and collaborative approach. Committed to leveraging technical skills to drive efficiencies and enhance operational performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Technical Analyst
Party City
04.2017 - Current
- Spearheaded efforts to improve collaboration between technical analysts and other departments, fostering a culture of knowledge sharing and mutual support.
- Streamlined technical processes by identifying inefficiencies and implementing improved solutions.
- Aligned technology initiatives with organizational goals to drive growth and competitiveness within the market space.
- Championed the adoption of Agile methodologies within project teams, resulting in shortened development cycles and increased flexibility in response to changing business needs.
- Enhanced system performance through regular monitoring, maintenance, and troubleshooting tasks.
- Created comprehensive documentation for technical processes and procedures, serving as valuable resources for team members and external auditors alike.
- Resolved critical issues by conducting root cause analyses, developing corrective action plans, and preventing future occurrences.
- Facilitated effective communication between technical teams, stakeholders, and end-users by acting as a liaison during all phases of project development.
- Improved overall user experience within internal systems through rigorous usability testing leading up to final product launch.
- Evaluated vendor proposals to identify the most cost-effective solutions that met both functional requirements and quality standards.
- Collaborated with cross-functional teams to develop innovative technology solutions for business needs.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to set budgets.
IT Quality Assurance Manager
Bed Bath and Beyond, Inc
03.2012 - 04.2017
- Developed key performance metrics to evaluate the success of QA initiatives, driving continuous improvement in software quality.
- Reduced product release delays by effectively prioritizing defect fixes based on business impact.
- Streamlined QA processes, resulting in reduced testing time and increased efficiency.
- Enhanced system reliability with thorough identification and resolution of software defects.
- Ensured compliance with industry standards, conducting regular audits and assessments on IT systems.
- Collaborated with cross-functional teams for timely delivery of high-quality products.
- Reviewed technical documentation for accuracy and completeness, ensuring adherence to established guidelines.
- Mentored junior team members, providing guidance on best practices in Quality Assurance management.
- Established effective communication channels between QA, development, and business teams for efficient issue resolution.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Managed a team of 6 QA and UAT professionals
Education
Bachelor of Arts - Criminal Justice
Saint Peter's University
Jersey City, NJ05-2008
Skills
- Effective communication
- Statistical modeling techniques
- IT infrastructure
- Agile methodologies
- Project management
- Data analysis expertise
- Cross-functional team collaboration
- Database management systems
- Performance optimization techniques
- Technical documentation writing
- Problem-solving
- Teamwork and collaboration
Certification
Next Generation Platform for IBM Sterling Order Management on Cloud Specialist
Languages
English
Native or Bilingual
Timeline
Senior Technical Analyst
Party City
04.2017 - Current
IT Quality Assurance Manager
Bed Bath and Beyond, Inc
03.2012 - 04.2017
Next Generation Platform for IBM Sterling Order Management on Cloud Specialist
Bachelor of Arts - Criminal Justice
Saint Peter's University
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