John Stern
Nampa,ID
Summary
Dynamic Senior Technical Analyst at Apple, adept at enhancing user experience through effective communication and expert-level product knowledge. Skilled in data analysis and automated testing frameworks, I consistently delivered solutions that improved service quality and customer satisfaction. My commitment to maintaining detailed documentation ensured seamless support continuity.
Overview
17
17
years of professional experience
Work History
Senior Technical Analyst
Apple
12.2008 - 06.2025
- Delivered exceptional customer support via phone, email, and chat channels.
- Diagnosed technical issues and provided effective solutions to enhance user experience.
- Maintained detailed documentation of customer interactions to ensure continuity of service quality.
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
Education
No Degree - Computer Science
Elgin Community College
Elgin, ILSkills
- Effective communication
- Statistical modeling techniques
- IT infrastructure
- Automated testing frameworks
- Data analysis expertise
- Cloud computing platforms
- User interface design principles
- Quality assurance processes
- Technical documentation writing
- Network administration
- Hardware and software installation
Timeline
Senior Technical Analyst
Apple
12.2008 - 06.2025
No Degree - Computer Science
Elgin Community College
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