Ayleen Cabrera

Billings, MT September 2023 - April 2024

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Bussed and reset tables to keep dining room and work areas clean.
• Explained menu items and suggested appropriate options for food allergy concerns.

• Communicated with servers about new tables, changes in food availability and customer comments.
• Stayed attentive to server availability and table turnover to quickly seat guests.
• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

• Maintained supply levels in counter and customer areas to meet typical demands.
• Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
• Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.

• Educated new hires on company policies and procedures by designing and developing training program.
• Maximized customer interactions by promptly identifying needs and wants.
• Managed customer relations and customer service through daily communication and interaction.