Ayleen Cuevas
Phoenix,AZ
Summary
Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements. Also with strong communication skills and known for exceptional work ethic , reliability and a commitment to supporting customers and team member alike.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Cricket Wireless
Phoenix, Arizona
04.2022 - Current
- Explained product features and benefits to enhance customer understanding.
- Maintained store displays and inventory to ensure a neat appearance.
- Responded to customer inquiries and resolved issues promptly.
- Collaborated with team members to optimize store operations and workflow.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Greeted customers upon entering the store and provided assistance.
- Completed transactions in an efficient manner while providing excellent customer service.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Addressed customer questions and concerns regarding products and services.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
Retail Sales Manager
Metro by T-Mobile
Phoenix, Arizona
02.2020 - 05.2022
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Maintained visual standards for product displays aligned with brand guidelines.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Maintained a clean work environment to promote safety standards.
- Planned promotional events such as in-store discounts or special offers.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Collaborated with team members to develop creative solutions for challenges.
Cashier
Jack in the Box
Phoenix, Arizona
08.2017 - 12.2019
- Managed daily cash operations and ensured accurate cash handling procedures.
- Trained new cashiers on customer service standards and operational procedures.
- Conducted regular audits of cash registers to maintain accuracy and accountability.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained work area and kept cash drawer organized.
- Performed other duties as assigned by management.
Retail Makeup Artist
KIOSK
Phoenix, Arizona
03.2015 - 07.2017
- Provided personalized makeup consultations to enhance customer satisfaction.
- Maintained cleanliness and organization of the makeup station and product displays.
- Trained new staff on product knowledge and customer service protocols.
- Collaborated with team members to create engaging promotional events for customers.
- Attended trade shows or conventions to keep up-to-date on industry trends.
- Received payment by cash or credit cards for purchases made by customers.
- Organized promotional materials such as brochures or flyers to promote products.
- Built relationships with vendors and suppliers to ensure adequate stock availability.
- Participated in training sessions to learn new techniques from other artists.
- Used sales tactics and persuasion to meet goals.
Education
High School Diploma -
Trevor G Brown High School
7402 W Catalina Dr Phoenix Az 8503305-2020
Skills
- Visual merchandising
- Customer relationship management
- Staff training
- Inventory management
- Sales forecasting
- Retail operations
- product knowledge
- team collaboration
- cash handling
- customer service satisfaction
Languages
English
Professional
Spanish
Professional
Certification
Cosmetic Injector
Timeline
Retail Sales Associate
Cricket Wireless
04.2022 - Current
Retail Sales Manager
Metro by T-Mobile
02.2020 - 05.2022
Cashier
Jack in the Box
08.2017 - 12.2019
Retail Makeup Artist
KIOSK
03.2015 - 07.2017
High School Diploma -
Trevor G Brown High School