Ayleen De La Cruz-Vega
Charlottesville,VA
Summary
Dedicated professional with strong customer service skills in spa and healthcare settings. Experienced in client consultation, appointment scheduling, and service coordination, ensuring high satisfaction and streamlined operations.
Overview
4
4
years of professional experience
Work History
Spa Associate
Hand & Stone Massage And Facial Spa
Charlottesville, Virginia
08.2025 - Current
- Guided clients in selecting spa services tailored to individual needs, enhancing overall satisfaction.
- Maintained cleanliness and organization of treatment rooms and shared spaces.
- Provided outstanding customer service by promptly addressing client inquiries and resolving concerns, fostering a welcoming environment.
- Managed administrative tasks, including phone management and appointment scheduling, ensuring smooth operations and client flow.
Team Leader
Panera Bread
Charlottesville, VA
10.2022 - 08.2025
- Trained new team members on menu items and customer service best practices to ensure consistent guest experiences.
- Supervised daily operations to promote seamless service delivery and foster team collaboration.
- Implemented food safety standards to maintain compliance with health regulations.
- Resolved customer complaints promptly to sustain high satisfaction levels.
- Delegated daily tasks to optimize workflow and support team accountability.
- Reviewed completed work for consistency, quality, and adherence to standards.
- Assisted in developing team-building activities to improve workplace morale.
Patient Advocate
Elevate PFS
Charlottesville, VA
08.2024 - 12.2024
- Coordinated with insurance companies, resolving billing issues to expedite patient reimbursements.
- Guided patients through healthcare processes, ensuring clarity on insurance options.
- Educated patients on available resources, enhancing their access to support services.
- Conducted needs assessments for clients, recommending tailored support and service offerings.
Education
High School Diploma -
Monticello High School
Charlottesville, VA05-2022
Skills
- Client consultation
- Service coordination
- Appointment scheduling
- Payment processing
- Cleaning protocols
- Customer relationship management
Languages
Spanish
Native/ Bilingual
Timeline
Spa Associate
Hand & Stone Massage And Facial Spa
08.2025 - Current
Patient Advocate
Elevate PFS
08.2024 - 12.2024
Team Leader
Panera Bread
10.2022 - 08.2025
High School Diploma -
Monticello High School