Ayleen Del Moral
Summary
Organized, dependable and enthusiastic (bilingual) financial counselor. Highly effective at working with clients of all levels and backgrounds, as well as problem solving with a smile.
Overview
25
25
years of professional experience
Work History
Financial Counselor
Hartford HealthCare
Hartford, CT
08.1999 - Current
- Quickly learned new skills and applied them accurately to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Meticulously documented all details regarding contact with patients, providers and other individuals in Epic
Claims Benefit Specialist
Aetna
Hartford, CT
06.1997 - 08.1999
- Followed up with customers on unresolved issues.
- Reviewed new files to determine current status of claim and to develop plan of action to approve or deny claims.
- Reported policy changes and company conditions affecting customer satisfaction.
- Provided exceptional customer service skills to members and providers.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Education
Associate of Science - Business Management & Accounting
Capital Community College
Hartford, CTSkills
- Self-motivated professional
- Flexible & Adaptable
- Customer Service & Conflict resolution
- Microsoft Office
- Team building
- Multitasking abilities
- Verbal and Written Communication
- Client Interviews
- Critical Thinking
- Attention to Detail
Timeline
Financial Counselor
Hartford HealthCare
08.1999 - Current
Claims Benefit Specialist
Aetna
06.1997 - 08.1999
Associate of Science - Business Management & Accounting
Capital Community College
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