Ayleen Gonzalez
Sacramento,CA
Summary
Accomplished Medical Assistant with a proven track record at CommunicareOle, adept in patient-focused care and HIPAA Compliance. Excelled in procedure assistance and patient scheduling, enhancing office efficiency and patient flow. Skilled in immunization administration and a reliable team player, significantly contributing to a seamless healthcare experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Medical Assistant II
CommunicareOle
01.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
Referral Specialist
Dignity
09.2021 - 01.2022
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled appointments with specialists on behalf of clients.
- Assisted with medical coding and billing tasks.
Medical Assistant Student
Hematology Oncology
08.2021 - 09.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Ticketing Agent
Volaris
07.2020 - 06.2021
- Reviewed tickets, identification, and passports to verify traveler identity.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Checked baggage at gate and loaded onto ramp.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
- Sold, printed, and issued tickets to guests.
- Directed passengers to correct airport terminal locations.
Teller
California Check Cashing
04.2019 - 07.2020
- Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
No Degree - Biomedical Sciences
American River College
Sacramento, CA12.2025
No Degree - Medical Asiistant
Carrington College California - Sacramento
Sacramento, CA05.2022
High School Diploma -
Natomas High School
Sacramento, CA05.2015
Skills
- Patient-focused care
- Procedure Assistance
- HIPAA Compliance
- Patient Flow Management
- Medical Terminology
- Patient Scheduling
- First Aid
- Reliable team player
- Immunization Administration
Timeline
Medical Assistant II
CommunicareOle
01.2022 - Current
Referral Specialist
Dignity
09.2021 - 01.2022
Medical Assistant Student
Hematology Oncology
08.2021 - 09.2021
Ticketing Agent
Volaris
07.2020 - 06.2021
Teller
California Check Cashing
04.2019 - 07.2020
No Degree - Biomedical Sciences
American River College
No Degree - Medical Asiistant
Carrington College California - Sacramento
High School Diploma -
Natomas High School
Similar Profiles
Maria Moreno CordovaMaria Moreno Cordova
Perinatal Health Educator at CommunicareOLEPerinatal Health Educator at CommunicareOLE
Maria PerezMaria Perez
Case Manager at CommunicareOLECase Manager at CommunicareOLE
Melina PalaciosMelina Palacios
Access representative at CommuniCareole Hansen clinicAccess representative at CommuniCareole Hansen clinic