Ayleen Najera
Tampa,FL
Summary
Highly motivated professional with a passion for tackling new challenges. Known for a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to excel in unsupervised settings, rapidly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Legal Assistant / Front Desk Receptionist
Serrano Law Firm
09.2023 - Current
- Supported a team of attorneys specializing in Personal Injury, Employment, Criminal, Civil, and Immigration law.
- Conducted client interviews during intake to gather essential information and necessary documentation for the case.
- Aided attorneys in evaluating and organizing witness statements, police reports, discovery materials, and pleadings for ongoing cases.
- Processed and filed immigration petition packets, including completion of forms such as I-130, I-30A, I-485, I-864, G-28, I-589, etc.
- Provided English translations for various Spanish documents, including birth certificates, marriage certificates, witness affidavits, and legal declarations.
- Managed client files, utilizing Clio Manage and Grow for both paper and electronic filing systems.
Employment Case Manager
Vocational Rehabilitation Specialists inc.
05.2023 - 09.2023
- Connected homeless and underserved veterans with employment services utilizing community resources, not limited to job fairs, resume workshops, interview preparation courses, certification programs, and 'Dress for Success' initiatives.
- Tailored individualized employment strategies for over 40 clients, addressing specific career objectives and overcoming employment obstacles.
- Facilitated partnerships among community organizations to streamline support services for clients, enhancing program effectiveness.
- Delivered vocational rehabilitation counseling and support services to veterans coping with PTSD.
Forensic Case Manager
Gracepoint Wellness Center
06.2022 - 05.2023
- Assisted over 30 clients in the criminal justice system who were acquitted by reason of insanity or deemed unfit to stand trial.
- Expedited clients' access to government-funded benefits, low-income housing, employment opportunities, mental health services, and long-term care.
- Offered emotional support and advocacy to clients throughout their court proceedings and beyond.
- Collaborated with numerous local organizations and agencies to address the client's health and wellness requirements.
- Fostered enduring relationships with clients, their families, and community partners."
Server
Texas Roadhouse
01.2019 - 07.2022
- Managed multiple tables simultaneously, ensuring attentive and efficient service to all patrons.
- Operated POS system proficiently to process orders, manage invoices, and facilitate complimentary services.
- "Partnered with colleagues during peak periods to optimize workflow and enhance guest satisfaction.
- Handled customer feedback and issues with a professional approach, swiftly resolving concerns to uphold positive customer relationships.
Education
Bachelor of Arts - Psychology And Criminology
University of South Florida
Tampa, FL05.2022
Associate of Arts -
Indian River State College
Ft. Pierce, FL05.2019
Skills
- Bilingual (English Spanish)
- Notary Public
- Proficient in Microsoft office One Drive, Clio Manage Grow, Avatar medical charting, Adobe Acrobat
- Documentation and Reporting
- Customer and Client Services
- Multi-Line Telephone Skills
- Scheduling/Planning/ Calendar Management
Certification
- CPR + Basic Life support (American Heart Association)
Timeline
Legal Assistant / Front Desk Receptionist
Serrano Law Firm
09.2023 - Current
Employment Case Manager
Vocational Rehabilitation Specialists inc.
05.2023 - 09.2023
Forensic Case Manager
Gracepoint Wellness Center
06.2022 - 05.2023
Server
Texas Roadhouse
01.2019 - 07.2022
Bachelor of Arts - Psychology And Criminology
University of South Florida
Associate of Arts -
Indian River State College