Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Valery Molina

Manassas,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks at once.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Dental assistant/ front desk receptionist

Complete Dental
06.2021 - Current
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.

Server

The Cheesecake Factory
08.2020 - 04.2021
  • Headed shifts by assisting other employees with organization and side work
  • Successfully resolved conflicts which resulted in customer satisfaction
  • Maintained and enforced a strict clean environment and social distancing policies regarding the Covid 19 outbreak
  • Enhanced customer experience by memorizing over 30 menu items and rotating specials in order to give customized recommendations to guests, Spearheaded sales in holiday specials.
  • Upsold high-profit items to enhance sales numbers.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server

IHOP
04.2018 - 08.2020
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Party Host/ Birthday coordinator

Chuck E Cheese
10.2016 - 05.2018
  • Resolved conflict to maintain fun, positive, and safe event environments as well as customer satisfaction and promote loyalty to company brand.
  • Organized various themed parties, with coordinated decorations, menus, and activities.
  • Recruited and managed volunteers to deliver party setup, cleanup, and general support.
  • Trained new recreation attendants on safety procedures and customer service tactics.
  • Handled supply ordering and management, budgeting orders carefully to avoid cost overruns without sacrificing quality.

Education

No Degree - Dental Assisting

Advanced Dental School (ADATS)
Gainesville, VA
07.2021

Stonewall Jackson High School
06.2020

Skills

  • Bilingual (English and Spanish)
  • Teamwork oriented
  • Communication skills
  • Active listening
  • Customer service
  • Critical thinking

Certification

  • CPR/OSHA certified
  • X-RAY certified
  • Dental assisted certified
  • Customer service certified
  • Microsoft Word Certified

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Dental assistant/ front desk receptionist

Complete Dental
06.2021 - Current

Server

The Cheesecake Factory
08.2020 - 04.2021

Server

IHOP
04.2018 - 08.2020

Party Host/ Birthday coordinator

Chuck E Cheese
10.2016 - 05.2018

No Degree - Dental Assisting

Advanced Dental School (ADATS)

Stonewall Jackson High School

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Valery Molina