Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
SeniorSoftwareEngineer

Cynthia Gutierrez

San Antonio,TX

Summary

Highly organized front desk receptionist bilingual Spanish/English with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting. Quick learner and successful in building relationships with coworkers and patients.

Overview

3
3
years of professional experience
1
1
Certificate

Work History

Front Desk Receptionist/Dental Assistant

96th Dental Squadron
Eglin AFB, FL
08.2019 - 08.2020
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared patient X-rays and images.
  • Documented patient dental health information, medical history and vital signs for future reference.
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.

Front Desk Receptionist/Dental Assistant

27th SOMDG
Cannon AFB, New Mexico
01.2017 - 02.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used internal software to process reservations, check-ins and check-outs.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Documented patient dental health information, medical history and vital signs for future reference.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Prepared patient X-rays and images.

Education

High School Diploma -

COBACH
Chihuahua, Mexico
07.2005

Skills

  • Bilingual Spanish/English
  • Data Research and Analysis
  • Computer Proficiency
  • Data Entry and Database Software
  • Customer Complaint Resolution
  • Oral Health Assessments
  • Advising and Educating Patients
  • Treatment Room Preparation
  • Procedure Support
  • Emergency Dental Care
  • Dental Radiography
  • Sealant Application
  • Oral Surgery

Accomplishments

  • 2018 AFSOC Civilian of the year.
  • 2018 AFSOC Dental Civilian of the year.
  • Cannon AFB Civilian of the Year.
  • 27th SOMDG Civilian of the Year.
  • 27th SOMDG Dental Civilian of the Year.

Certification

Red Cross Dental Assistant

Timeline

Front Desk Receptionist/Dental Assistant

96th Dental Squadron
08.2019 - 08.2020

Front Desk Receptionist/Dental Assistant

27th SOMDG
01.2017 - 02.2019

High School Diploma -

COBACH

Similar Profiles

CREATE PROFILE
Cynthia Gutierrez