Lorena Treto
Cape Coral,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Love On A Leash
07.2023 - 11.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Server
Monarcas Authentic Mexican
08.2019 - 07.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Water Safety
Sun Splash Family Water Park
04.2018 - 08.2019
- Maintained knowledge and certification of first aid and CPR.
- Followed federal and state water safety rules throughout activities.
- Collaborated with parents regarding youth swim goals and planned course path.
- Instructed students in water safety techniques.
- Earned Water Safety Instructor certification and managed beachfront safety.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
Education
Associate of Arts -
Florida SouthWestern State College
Fort Myers, FL05.2022
High School Diploma -
North Fort Myers High School
North Fort Myers, FL05.2019
Skills
- Bilingual Spanish/English
- Excellent Customer Communication skills
- Fast learning
- Age Verification
- Cool Under Pressure
- Warm and Friendly
- Adaptable and Flexible
Timeline
Front Desk Receptionist
Love On A Leash
07.2023 - 11.2024
Server
Monarcas Authentic Mexican
08.2019 - 07.2023
Water Safety
Sun Splash Family Water Park
04.2018 - 08.2019
Associate of Arts -
Florida SouthWestern State College
High School Diploma -
North Fort Myers High School
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