Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Dayanna Lopez

Azusa,CA

Summary

A team player who goes the extra mile to ensure customers are satisfied. I strive to work under pressure and love to keep myself, and my workflow organized. As an experienced customer service representative I take an enthusiastic approach, combined with a friendly, genuine dedication to customer satisfaction.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Latina Medical Center
Huntington Park, CA
03.2023 - Current
  • Assisting front desk staff with administrative tasks such as checking in patients, collecting copayments, and verifying eligibility. (PPO, HMO, Medi-Cal, and Medicare)
  • Scheduling appointments such as pre-ops, post-ops, and consultations.
  • Answering inbound/outbound calls.
  • Assisting doctors in preparing the examination room.

Cosmetologist

Vision Latina
Los Angeles, CA
05.2022 - 12.2022
  • Designed customized makeup looks to meet client specifications and satisfaction.
  • Provided makeup lessons to clients seeking to improve their personal makeup skills.
  • Applied makeup to clientele to cover imperfections and create new looks.
  • Scheduled appointments and managed client consultations efficiently.

Cosmetologist/Sales Representative

Nathalie Essence of Beauty
Downey, CA
09.2017 - 12.2018
  • Exceeded monthly store sales goals
  • Upheld high courtesy and customer service standards for every client.
  • Handled appointment booking, canceling and rescheduling.
  • Created custom looks for special events, such as weddings, proms, and photo shoots.
  • Organized inventory of cosmetics and supplies according to expiration dates.

Education

Cosmetologist -

Citrus College Cosmetology
CA
02.2018

Skills

  • Data Entry
  • Appointment Scheduling
  • Verifying Insurances
  • Microsoft Outlook
  • Payment Processing
  • Microsoft Excel
  • Critical Thinking
  • Problem-solving abilities
  • Client Consultations
  • Makeup Application
  • Customer consulting
  • Bilingual Spanish/English

Accomplishments

  • Employee of the month and top seller at Nathalie’s Essence of Beauty two months consecutively
  • Receive PR Packages from Vlam Cosmetics and Nathalie Essence of Beauty Lashes

Timeline

Front Desk Receptionist

Latina Medical Center
03.2023 - Current

Cosmetologist

Vision Latina
05.2022 - 12.2022

Cosmetologist/Sales Representative

Nathalie Essence of Beauty
09.2017 - 12.2018

Cosmetologist -

Citrus College Cosmetology

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Dayanna Lopez