Derricka Pedro
Seffner
Summary
I am a highly organized and diligent professional. I have worked with several departmentmental data entry projects, and mastered problem solving while improving overall customer/client satisfaction and driving operational business improvements. I am Seeking a full time position in an effort to expand my knowledge in a team based setting in order to collaborate and help myself and my peers exceed all business expectations. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Animal Clinic Of Brandon
Tampa, FL
07.2025 - Current
- Managed front desk operations, ensuring seamless client check-in and appointment scheduling.
- Facilitated effective communication between clients and veterinary staff, enhancing overall service delivery.
- Maintained accurate patient records using clinic management software to support efficient workflows.
- Assisted in inventory management, coordinating supply orders to ensure essential materials were readily available.
- Provided exceptional customer service, resolving inquiries and concerns to improve client satisfaction rates.
- Developed and maintained positive relationships with clients, contributing to a welcoming clinic atmosphere.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Front Desk Medical Receptionist
All About Animals Veterinary Clinic
Tampa FL
08.2024 - 02.2025
- Managed patient scheduling and appointment coordination for optimal clinic workflow.
- Facilitated communication between clients and veterinary staff to enhance service delivery.
- Processed patient intake forms and maintained accurate medical records using clinic management software.
- Educated pet owners on clinic policies, procedures, and preventive care measures effectively.
- Resolved client inquiries and concerns promptly, fostering positive relationships within the community.
Customer Care Representative
Quest Diagnostics
Tampa, FL
10.2022 - 07.2024
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Recommended potential products or services after analyzing customer needs.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Resolved customer inquiries and issues, enhancing overall satisfaction and retention.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Healthcare Claims Specialist
Blackstone Med Services
Tampa, FL
03.2020 - 06.2021
- Review claim submissions, obtain and verify information, correspond with insurance agents and beneficiaries, and process claim payments.
- Communicated with other departments to establish action plans and manage open claims to closure.
- Planned and conducted investigations of claims to confirm coverage and compensability.
- Documented specific claims by completing and recording forms, reports and logs.
- Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
- Oversaw regulatory and strategic initiatives to ensure accuracy of medical claims.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Collaborated with fellow team members to manage large volume of claims.
- Organized information by using spreadsheets, databases or word processing applications.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
Administrative Assistant
Energy Professionals
Clearwater, FL
09.2018 - 02.2020
- Sales support team member, whose responsibilities include, but are not limited to, entering daily data into the system such as names, addresses and contract IDs, available market value per customer, commodity type, volumes being worked and risk % evaluated and noted
- Provided secretarial and office management support while building cooperative working relationships.
- Responded effectively to sensitive inquiries or complaints.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Creating contracts with correct projected profit margin based on calculated usage/volumes
- This job requires accuracy, math, typing skills, customer service experience and knowledge of sales processes and organizational traffic flows.
Education
Associate of Science - Health Sciences
Hillsborough Community College
Tampa, FL05.2026
Skills
- Data Evaluation
- Creative Problem Solving
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Customer Account Management
- Issue and Complaint Resolution
- Multitasking and Prioritization
- CRM Software
- Verbal and Written Communication
- De-escalation Techniques
- Customer Service
- Data Entry and Maintenance
- Data Entry
- Customer Relations
- Inbound and Outbound Calling
- Computer Skills
- Customer service
Education and Training
true
Timeline
Front Desk Receptionist
Animal Clinic Of Brandon
07.2025 - Current
Front Desk Medical Receptionist
All About Animals Veterinary Clinic
08.2024 - 02.2025
Customer Care Representative
Quest Diagnostics
10.2022 - 07.2024
Healthcare Claims Specialist
Blackstone Med Services
03.2020 - 06.2021
Administrative Assistant
Energy Professionals
09.2018 - 02.2020
Associate of Science - Health Sciences
Hillsborough Community College