Deserae Roberts

• Greeted patients warmly and assisted with check-in procedures.
• Managed phone calls and scheduled appointments efficiently.
• Maintained patient records accurately and updated information promptly.
• Facilitated clear communication between medical staff and patients to enhance service quality.
• Handled patient inquiries and resolved issues professionally.
• Processed insurance information and verified coverage details to ensure accurate billing.
• Managed incoming calls, redirected callers to appropriate personnel, and documented messages to streamline communication.
• Collaborated with team members to improve reception workflow continuously.
• Performed data entry into computer systems to maintain accurate records of customer information.

• Entered and updated data in internal systems accurately and efficiently.
• Maintained organized records to support data retrieval and reporting processes.
• Maintained accurate records of customer interactions in the CRM system.
• Handled escalated complaints while ensuring a positive customer experience.
• Conducted follow-ups to ensure customer satisfaction with provided solutions.
• Answered customer inquiries and provided accurate information regarding products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

rEntered data into state databases for accurate record-keeping.

• Reviewed documents for completeness and accuracy, ensuring reliable data entry.
• Assessed eligibility for Medicaid, food assistance, and cash benefits, facilitating access to essential services.
• Assesses clients needs, employment status, and individual goals to develop employment plans.
• Conduct interviews for assistance, obtains necessary information, and determines the amount for allowance for special citcumstances.