Jaqueline Umanzor
Hyattsville,MD
Summary
Experienced healthcare front desk professional with 6+ years of administrative and customer service experience. Skilled in patient check-in/check-out, appointment scheduling, insurance and payment processing, telephone support, medical records, and resolving patient concerns. Dependable, organized, and experienced in supporting busy medical practices while maintaining a high standard of service.
Overview
10
10
years of professional experience
Work History
Office Specialist/Front Desk Receptionist
The Neurology Center
Rockville, Maryland
03.2025 - Current
- Supported patient check-in and appointment scheduling through electronic health record systems.
- Answered multi-line phone system to help patients and handle inquiries.
- Explained office policies, procedures, and health protocols to patients clearly.
- Worked with medical staff to support smooth patient flow during visits.
- Scheduled patient appointments, collected co-pays and verified insurance coverage.
Front Desk Lead
Eye Doctors of Washington
12.2023 - 02.2025
- Led, trained, and supported front desk staff across a busy ophthalmology practice.
•Created staff schedules and helped ensure appropriate front desk coverage and workflow.
•Handled escalated patient concerns and resolved front desk issues professionally and efficiently.
•Coordinated with clinical, billing, and other departments to support smooth clinic operations.
•Maintained high standards of patient service while balancing multiple priorities in a fast-paced environment.
Front Desk Receptionist/ Call Center Representative
Eye Doctors of Washington
06.2020 - 12.2023
- Providing effective administrative support and fulfilling general office duties, including but not limited to copying, faxing, answering phones, or taking messages.
- Check in and check out the patients ensuring accuracy of patient information.
- Collecting and entering co-pays, payments, and insurance information.
- Receiving, sorting, and handing over mail to respective staff.
- Scanned and organized medical records for easy retrieval.
Cashier/Sales Associate
Super Beauty - Greater Landover, MD
03.2017 - 06.2020
- Perform sales and return/exchange transactions, handled customer issues, to ensure customer satisfaction.
- Greeted customers and introduced them to store merchandise, utilizing suggestive selling techniques to enhance customer experience.
- Operate POS cash register in a fast-paced environment, handling high volume of transactions daily.
- Counted cash drawers at shift start and balanced them at end to ensure accurate cash handling.
- Received shipments and restocked merchandise to maintain inventory levels and support sales floor operations.
Education
High School Diploma - Bladensburg, MD
Bladensburg High School
Bladensburg, MDSkills
- Appointment scheduling
- Customer Service Excellence
- Administrative support
- Financial transaction management
- Processing transactions
- Inventory management
- Bilingual Spanish/English
- Multitasker and team player
Timeline
Office Specialist/Front Desk Receptionist
The Neurology Center
03.2025 - Current
Front Desk Lead
Eye Doctors of Washington
12.2023 - 02.2025
Front Desk Receptionist/ Call Center Representative
Eye Doctors of Washington
06.2020 - 12.2023
Cashier/Sales Associate
Super Beauty - Greater Landover, MD
03.2017 - 06.2020
High School Diploma - Bladensburg, MD
Bladensburg High School