Lourdes Almaguer
Lehigh Acres
Summary
Dynamic professional with extensive experience in customer service and office management at NCN Charter Network. Proven ability to enhance visitor satisfaction through effective communication and attention to detail. Skilled in scheduling and inventory control, consistently improving operational efficiency and team collaboration. Committed to delivering exceptional results in fast-paced environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/ Office Manager Assistant
NCN Charter Network
Indianapolis, IN
10.2022 - 08.2024
- Greeted visitors and directed them to appropriate personnel or departments.
- Managed multi-line phone system, efficiently routing calls to staff members.
- Maintained accurate appointment schedules, ensuring timely services for clients.
- Assisted in administrative tasks including filing, data entry, and record management.
- Developed customer service protocols to enhance visitor experience and satisfaction.
- Coordinated with team members to streamline front desk operations and improve workflow efficiency.
- Implemented inventory tracking for office supplies, reducing costs through effective management practices.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Property Manager
Public Storage
Medley, FL
03.2013 - 07.2020
- Managed daily operations of storage facility, ensuring efficient customer service and site maintenance.
- Assisted in preparing rental agreements and processing payments to streamline tenant onboarding.
- Conducted regular inspections of facilities, identifying and addressing maintenance needs proactively.
- Implemented new organizational systems for inventory management, improving accessibility for staff and clients.
- Collaborated with vendors to coordinate repairs and upgrades, enhancing overall property quality.
- Resolved customer inquiries and complaints effectively, fostering positive tenant relationships and retention.
- Trained new staff on operational procedures and safety protocols, contributing to team cohesion and efficiency.
- Maintained accurate records of tenant accounts, ensuring compliance with company policies and regulations.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
Manager on Duty
Crocs
Miami Beach, FL
11.2010 - 05.2012
- Supervised daily operations to ensure optimal customer service and store performance.
- Trained and mentored staff on product knowledge and sales techniques.
- Implemented inventory management strategies to enhance stock accuracy and availability.
- Coordinated team schedules to optimize workforce efficiency during peak hours.
- Trained employees in essential job functions.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
HR Assistant
UBGD
Holguín Cuba
05.2007 - 08.2009
- Coordinated recruitment processes, enhancing candidate experience and streamlining onboarding procedures.
- Managed employee records using HRIS systems, ensuring data accuracy and compliance with regulations.
- Assisted in performance review processes, contributing to employee development and feedback initiatives.
- Developed training materials for new hires, improving orientation efficiency and knowledge retention.
- Implemented employee engagement surveys, analyzing results to recommend actionable improvements.
Education
License - Applied Behavior Analysis
Registered Behavior Technician
Lehigh Acres, FL03.2026
Certificate - Billing And Coding
AAPC
Miami, FL02.2022
High School Diploma - Commerce
Panchito Gómez Toro
Holguín, Cuba 02.2004
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- File organization
- Front office management
- Sensitive information handling
- Administrative support
- Issue handling
- Multi-line telephone systems
- Mail handling
- Basic accounting
- Inventory control
- Office supplies inventory management
Certification
AAPC,RBT.
Languages
English,Spanish
Professional Working
Timeline
Front Desk Receptionist/ Office Manager Assistant
NCN Charter Network
10.2022 - 08.2024
Property Manager
Public Storage
03.2013 - 07.2020
Manager on Duty
Crocs
11.2010 - 05.2012
HR Assistant
UBGD
05.2007 - 08.2009
License - Applied Behavior Analysis
Registered Behavior Technician
Certificate - Billing And Coding
AAPC
High School Diploma - Commerce
Panchito Gómez Toro