Jacquelinne Abigail Zaldana Garcia
Escondido,CA
Summary
Adept and patient-focused Healthcare Professional who thrives on delivering compassionate, efficient care in a fast-paced environment. Certified in HIPAA, OSHA, BLS, CPR & First Aid. Possess outstanding ability to connect with patients and work collaboratively with care teams, at all levels and stay abreast on all current standards and best practices. Proficient in monitoring patient vitals, providing primary care, medication administration, and assisting in emergency situations. Non-native speaker with a working proficiency in English, pursuing fluency. Looking for an opportunity to leverage accrued skills in a Medical Assistant position to further expand the career. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
5
5
years of professional experience
Work History
Front and Back Office Medical Assistant
Synovation Medical Group
Escondido, CA
10.2023 - Current
- Reduced wait times for patients through proficient handling of check-in and check-out processes, ensuring smooth appointment transitions.
- Triaged patients in-person and via telephone to help optimize clinical resources.
- Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
- Supported effective billing practices by collecting copays, verifying insurance coverage, and resolving any discrepancies in a professional manner.
- Posted payments and charges to patient accounts and participated in billing processes.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
- Ensured optimal clinic operations by coordinating staff schedules, handling supply orders, and monitoring inventory levels.
- Maintained the confidentiality of sensitive patient information by adhering to HIPAA guidelines when handling medical records and documents.
- Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Helped nurses and doctors with patient procedures such knee, epidural, shoulder examinations.
- Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
- Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
- Educated patients on non-pharmacological methods of pain relief, promoting increased comfort levels at home.
- Reduced hospital readmissions by providing thorough discharge instruction on pain self-management strategies.
- Provided emotional support to patients experiencing chronic or acute pain, facilitating improved coping skills.
Waitress
Salvadoran Cuscatlan Restaurant
Escondido, CA
12.2021 - 09.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Medical Assistant
UrgentMED
Carlsbad, CA
06.2022 - 07.2023
- Greet, room and check-in patients
- Insurance eligibility checks
- Triage patients by assessing their symptoms and charting their vital signs
- Including obtaining important information about current health, health history and medications
- Sanitization of patient rooms, lobby and work stations
- Sterilization of procedure instruments following a strict sanitizing policy and utilizing the AutoClave
- Obtained client medical history, medication information, symptoms, and allergies.
- Procedure room setup, wound care and perform EKG's
- Collect specimens for diagnostic testing, such as throat cultures, COVID testing, Rapid PCR, Antigen, Flu A, Flu B, Strep, Mono & Glucose levels
- Adhere to proper specimen handling and preparation standards for specific Labs to guarantee quality and accurate laboratory results
- Collected, dipped, tested and charted urine samples both manually and using a Urine Analyzer
- Administered medication and routine vaccinations according to physician's orders
- Proficiency in electronic health care records
- Draw blood for multiple blood tests, knowledgeable in proper test tubes and Centrifuge to ensure blood tubes are prepared appropriately for specific labs
- Assist providers with daily workflow working directly under the supervision of a PA or MD with the ability to respond quickly to urgent situations
- Front desk duties such as verifying insurance, checking in patients, collecting copays, coinsurances and past due collection accounts as well as confidential faxing and scanning
- Training new staff and students to follow company and HIPAA policies and procedures
- Managed inventory for all supplies including front office, back office testing, orthopedic supplies and medications
- Dispensed medications as ordered by provider, printed labels for medications and charged patients according to company policy
- Fitted patients for orthopedic needs, dispensed and charged accordingly
- Ability to open and close an urgent care without the direct supervision of management.
Customer Service / Assistant Manager
United Oil
Escondido, CA
06.2019 - 05.2023
- Responsible for daily check-out transactions and accurate drawer money counts
- Provide exceptional customer service
- Manage customer satisfaction and complaints
- Manage Inventory - receiving shipment orders, including consumables, merchandise, and fuel containers
- Assist the General Manager in managing the overall operations of the convenience store; including supervising staff, managing vendor payments and customer service
- Monitor customer preferences to determine the focus of sales efforts in order to help the company meet its sales goals
- Provide sales and customer service support by greeting customers, offering assistance with product selection, and answering any questions or concerns
- Calculate multiple types of dispensed fuel pump sales on a daily and monthly basis with skillfulness and quick judgment
- Stock and replenish merchandise as needed in order to maintain a well managed supply of inventory.
- Maintained clean and organized work environment to maintain customer safety.
Externship
Gastroenterology & Liver Institute Clinic
Escondido, CA
08.2022 - 09.2022
- Triage patients accurately and efficiently - record vital signs, reason for visit, medical history, medications, and current symptoms
- Schedule follow-up tests and appointments for patients
- Gather all necessary information for accurate patient diagnosis and treatment plans
- Assist nurses and medical staff in order to improve the safety, comfort, and care of patients
- Greet visitors, answer and forward phone calls
- Assist in all front and back office duties
- Adhere to policies and procedures to promote the clinic's mission and goals.
Education
Medical Assistant Diploma -
UEI College
Oceanside, CAGeneral Diploma -
Escondido High School
Bakersfield, CAAssociate of Science - Biology
Miracosta College
Oceanside, CA07.2026
Skills
- Vital Signs
- Patient Assignment & Rooming
- Exam Room Set Up & Patient Preparations
- Butterfly Techniques
- Blood Composition
- Medical Terminology
- OSHA Guidelines
- Medication Administration
- Emergency Procedures
- Telephone Etiquette
- Appointment Scheduling
- Medical History reporting
- Specimen Handling & Labeling
- Wound Care
- Medical Asepsis & Sterilization
- Urinalysis
- Universal Infection Control
- Centrifuge
- Capillary Procedures
- Vacutainer System
- Venipuncture Procedure
- Injections
- Pap Smear Set Up
- Human Anatomy
- Insurance Verification
- Charting & Document Filing
- Electronic Data Entry
- Faxing Documents
- HIPAA Regulations
- Patient Scheduling
- Patient Registration
- Laboratory procedures
- Appointment management
- Front Office Support
- Back Office Support
- CPR
Awards
- BLS, CPR, First Aid, and AED Certified, UEI, 10/01/21, 09/01/22
- HIPAA, OSHA, MSDS & Medical Ethics Certified, Oceanside, 10/01/21, 02/01/22
References
- Joan Ripa, 760 620 3255, Clinic Manager, UrgentMED
- Taylor Lyon, 360 739 4880, P.A., UrgentMED
- Olga S, 760 575-1182, Office Manager, Synovation Medical Group
Languages
Spanish
Native or Bilingual
Timeline
Front and Back Office Medical Assistant
Synovation Medical Group
10.2023 - Current
Externship
Gastroenterology & Liver Institute Clinic
08.2022 - 09.2022
Medical Assistant
UrgentMED
06.2022 - 07.2023
Waitress
Salvadoran Cuscatlan Restaurant
12.2021 - 09.2023
Customer Service / Assistant Manager
United Oil
06.2019 - 05.2023
Medical Assistant Diploma -
UEI College
General Diploma -
Escondido High School
Associate of Science - Biology
Miracosta College