Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alesha Johnson

Stone Mountain,GA

Summary

With experience in front and back office medical tasks, I ensure smooth operations and patient satisfaction. I efficiently manage administrative duties and assist in clinical procedures, contributing to high-quality care. My proficiency in patient coordination and medical record management showcases my attention to detail. Along with exceptional communication and project management skills, I handle multiple tasks effectively in fast-paced environments. I am recognized for a proactive approach to identifying and addressing issues, optimizing processes, and supporting team objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front and Back Office Medical Assistant

Piedmont HealthCare
10.2024 - Current
  • Assisted office manager with tracking inventory and restocking examination rooms and stations.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
  • Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
  • Reduced wait times for patients through proficient handling of check-in and check-out processes, ensuring smooth appointment transitions.
  • Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
  • Verified patient information by interviewing patient, recording medical history, and confirming purpose of visit.
  • Supported effective billing practices by collecting copays, verifying insurance coverage, and resolving any discrepancies in a professional manner.

Phlebotomist

Olgam Life
06.2023 - Current
  • Perform precise and efficient blood and plasma collection, adhering to rigorous health and safety protocols
  • Ensure patient comfort and confidentiality during the specimen collection process
  • Performed venipuncture and other blood collection procedures according to established standards
  • Assisted in the preparation of laboratory specimens for analysis and testing
  • Maintained a clean, safe, and organized work environment
  • Verified patient information prior to specimen collection
  • Educated patients on proper blood draw techniques
  • Provided assistance to clinical staff during patient visits
  • Collected specimens from pediatric, adult, geriatric, and special needs patients
  • Processed samples accurately and efficiently
  • Followed all safety protocols when handling hazardous materials
  • Calibrated equipment according to manufacturer specifications
  • Monitored inventory levels of supplies used in phlebotomy services
  • Documented patient information into electronic medical records system
  • Adhered to HIPAA guidelines regarding patient privacy

Phlebotomist

LFB Plasma
01.2021 - 05.2023
  • Performed skilled blood collection, averaging 55 successful draws per day, utilizing a range of equipment including vacuum tubes, syringes, and various needle types
  • Maintained rigorous tracking of specimens with detailed initialing, dating, and timestamping to ensure traceability and compliance with health regulations
  • Conducted preliminary donor screenings to assess eligibility, accurately measuring and recording vital signs as part of the evaluation process
  • Provided assistance to clinical staff during patient visits
  • Conducted quality control checks to ensure the accuracy of test results
  • Conducted various blood tests and updated results into paper and electronic charts
  • Demonstrated proficiency in using a variety of collection techniques and equipment
  • Performed centrifugation and specimen aliquoting for sample preparation
  • Collaborated with healthcare teams to enhance patient care and improve specimen collection processes

Home Health Aide

VNA of the Treasure Coast
08.2021 - 06.2022
  • Delivered comprehensive personal care, ensuring client dignity and comfort through assistance with bathing, grooming, and dressing
  • Prepared nutritious meals tailored to individual dietary requirements and preferences to support client health and well-being
  • Facilitated timely access to healthcare by providing reliable transportation for clients to attend medical appointments
  • Assisted with personal care activities, such as bathing, dressing and grooming
  • Provided companionship and monitored health condition of clients
  • Transported clients to doctor appointments and social events
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors
  • Assisted in ambulation and exercise routines for clients
  • Administered medications as instructed by physician or nurse practitioner
  • Reported any changes in the client's physical or emotional condition to supervisor immediately
  • Monitored vital signs such as temperature, pulse rate, blood pressure
  • Recorded daily notes about client conditions, treatments provided and progress made
  • Encouraged independence by teaching self-care skills such as grooming and hygiene habits
  • Maintained confidentiality of patient information at all times as per HIPAA regulations

Medical Secretary/Receptionist

First Choice
11.2020 - 12.2021
  • Maintained strict adherence to HIPAA and privacy protocols while managing patient documentation, ensuring error-free preparation and professional presentation
  • Facilitated patient check-in process, efficiently collected co-pays, and verified insurance details to secure payment and maintain accurate financial records
  • Enhanced patient experience by providing clear communication regarding service delays and supporting patients with procedure-related inquiries, leveraging RIS system capabilities for optimal service delivery
  • Greeted patients upon arrival, collected medical history and verified insurance coverage
  • Prepared patient charts for physicians prior to appointments, including updating existing information
  • Transcribed doctor's orders into the electronic health record system
  • Scheduled laboratory tests, imaging studies and other procedures as requested by the physician
  • Answered incoming calls in a professional manner and directed them to the appropriate personnel
  • Maintained accurate patient records and filing systems according to established policies and procedures
  • Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately
  • Verified patient demographics and insurance information prior to each visit or procedure
  • Created new patient files when needed and ensured that all documents were properly filed in each file folder
  • Processed payments for co-pays or services rendered using computerized billing software programs
  • Prepared correspondence such as letters, reports or memos on behalf of the office staff

Correctional Officer

Personal
08.2019 - 10.2020
  • Maintained a secure environment and provided correctional treatment to inmates, ensuring adherence to institutional policies and legal requirements
  • Managed inmate holding areas, monitoring behavior and enforcing facility regulations to maintain order and security
  • Safely transported and escorted inmates within secured areas, complying with established protocols to prevent escapes or incidents
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities
  • Performed security checks on visitors entering the facility as well as on packages being delivered to inmates
  • Monitored video surveillance systems to observe prisoner activity throughout the correctional facility
  • Responded to emergency situations such as riots or disturbances with appropriate force measures
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility
  • Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures
  • Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison
  • Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations

Health Insurance Agent

Humana
02.2018 - 07.2019
  • Delivered comprehensive assistance to clients, including clarification of benefits, copayment processes, and selection of in-network healthcare providers, ensuring informed decision-making and client satisfaction
  • Addressed and resolved billing inquiries and payment concerns, facilitated service activation, and managed complaint resolution, enhancing customer experience and operational efficiency
  • Advised clients on health insurance options, including coverage and cost comparisons
  • Developed and maintained relationships with clients to ensure satisfaction with services provided
  • Identified customer needs, analyzed data, and recommended appropriate products and services
  • Maintained detailed records of all client interactions and updated customer information as necessary
  • Monitored industry trends and regulations to ensure compliance with state laws
  • Provided guidance to customers regarding their rights under the law when filing claims for health benefits
  • Responded timely to inquiries from customers via phone, email, or chat support systems
  • Scheduled appointments with prospective clients to discuss available health insurance plans
  • Analyzed customer feedback on policies in order to identify areas of improvement
  • Supported sales team members by providing product knowledge training sessions
  • Tracked policy renewals and expiration dates in order to manage timely notifications
  • Verified eligibility criteria prior to enrolling a customer into a plan
  • Conducted research on new products being offered by insurers in order to stay informed of market trends

Education

High School Diploma -

Centennial High School
Port Saint Lucie, FL

Skills

  • Medical Terminology
  • Medical Office Experience
  • Vital Signs
  • Insurance Verification
  • Documentation Review
  • Medical Billing
  • Phlebotomy
  • Verification
  • Blood Sampling
  • Laboratory Experience
  • Hipaa
  • Computer Skills
  • Customer Service
  • Specimen Collection/Processing
  • Communication Skills
  • Venipuncture
  • Injections administration
  • Faxing documents
  • HIPAA regulations
  • Maintaining confidentiality
  • Phlebotomy techniques
  • Patient scheduling
  • Patient registration
  • Insurance verification
  • Filing systems

Certification

  • Certified Phlebotomy Technician
  • First Aid Certification
  • CCMA Certification
  • CPR Certification

Timeline

Front and Back Office Medical Assistant

Piedmont HealthCare
10.2024 - Current

Phlebotomist

Olgam Life
06.2023 - Current

Home Health Aide

VNA of the Treasure Coast
08.2021 - 06.2022

Phlebotomist

LFB Plasma
01.2021 - 05.2023

Medical Secretary/Receptionist

First Choice
11.2020 - 12.2021

Correctional Officer

Personal
08.2019 - 10.2020

Health Insurance Agent

Humana
02.2018 - 07.2019

High School Diploma -

Centennial High School
Alesha Johnson