Alesha Johnson
Stone Mountain,GA
Summary
With experience in front and back office medical tasks, I ensure smooth operations and patient satisfaction. I efficiently manage administrative duties and assist in clinical procedures, contributing to high-quality care. My proficiency in patient coordination and medical record management showcases my attention to detail. Along with exceptional communication and project management skills, I handle multiple tasks effectively in fast-paced environments. I am recognized for a proactive approach to identifying and addressing issues, optimizing processes, and supporting team objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front and Back Office Medical Assistant
Piedmont HealthCare
10.2024 - Current
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
- Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
- Reduced wait times for patients through proficient handling of check-in and check-out processes, ensuring smooth appointment transitions.
- Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
- Verified patient information by interviewing patient, recording medical history, and confirming purpose of visit.
- Supported effective billing practices by collecting copays, verifying insurance coverage, and resolving any discrepancies in a professional manner.
Phlebotomist
Olgam Life
06.2023 - Current
- Perform precise and efficient blood and plasma collection, adhering to rigorous health and safety protocols
- Ensure patient comfort and confidentiality during the specimen collection process
- Performed venipuncture and other blood collection procedures according to established standards
- Assisted in the preparation of laboratory specimens for analysis and testing
- Maintained a clean, safe, and organized work environment
- Verified patient information prior to specimen collection
- Educated patients on proper blood draw techniques
- Provided assistance to clinical staff during patient visits
- Collected specimens from pediatric, adult, geriatric, and special needs patients
- Processed samples accurately and efficiently
- Followed all safety protocols when handling hazardous materials
- Calibrated equipment according to manufacturer specifications
- Monitored inventory levels of supplies used in phlebotomy services
- Documented patient information into electronic medical records system
- Adhered to HIPAA guidelines regarding patient privacy
Phlebotomist
LFB Plasma
01.2021 - 05.2023
- Performed skilled blood collection, averaging 55 successful draws per day, utilizing a range of equipment including vacuum tubes, syringes, and various needle types
- Maintained rigorous tracking of specimens with detailed initialing, dating, and timestamping to ensure traceability and compliance with health regulations
- Conducted preliminary donor screenings to assess eligibility, accurately measuring and recording vital signs as part of the evaluation process
- Provided assistance to clinical staff during patient visits
- Conducted quality control checks to ensure the accuracy of test results
- Conducted various blood tests and updated results into paper and electronic charts
- Demonstrated proficiency in using a variety of collection techniques and equipment
- Performed centrifugation and specimen aliquoting for sample preparation
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes
Home Health Aide
VNA of the Treasure Coast
08.2021 - 06.2022
- Delivered comprehensive personal care, ensuring client dignity and comfort through assistance with bathing, grooming, and dressing
- Prepared nutritious meals tailored to individual dietary requirements and preferences to support client health and well-being
- Facilitated timely access to healthcare by providing reliable transportation for clients to attend medical appointments
- Assisted with personal care activities, such as bathing, dressing and grooming
- Provided companionship and monitored health condition of clients
- Transported clients to doctor appointments and social events
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors
- Assisted in ambulation and exercise routines for clients
- Administered medications as instructed by physician or nurse practitioner
- Reported any changes in the client's physical or emotional condition to supervisor immediately
- Monitored vital signs such as temperature, pulse rate, blood pressure
- Recorded daily notes about client conditions, treatments provided and progress made
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits
- Maintained confidentiality of patient information at all times as per HIPAA regulations
Medical Secretary/Receptionist
First Choice
11.2020 - 12.2021
- Maintained strict adherence to HIPAA and privacy protocols while managing patient documentation, ensuring error-free preparation and professional presentation
- Facilitated patient check-in process, efficiently collected co-pays, and verified insurance details to secure payment and maintain accurate financial records
- Enhanced patient experience by providing clear communication regarding service delays and supporting patients with procedure-related inquiries, leveraging RIS system capabilities for optimal service delivery
- Greeted patients upon arrival, collected medical history and verified insurance coverage
- Prepared patient charts for physicians prior to appointments, including updating existing information
- Transcribed doctor's orders into the electronic health record system
- Scheduled laboratory tests, imaging studies and other procedures as requested by the physician
- Answered incoming calls in a professional manner and directed them to the appropriate personnel
- Maintained accurate patient records and filing systems according to established policies and procedures
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately
- Verified patient demographics and insurance information prior to each visit or procedure
- Created new patient files when needed and ensured that all documents were properly filed in each file folder
- Processed payments for co-pays or services rendered using computerized billing software programs
- Prepared correspondence such as letters, reports or memos on behalf of the office staff
Correctional Officer
Personal
08.2019 - 10.2020
- Maintained a secure environment and provided correctional treatment to inmates, ensuring adherence to institutional policies and legal requirements
- Managed inmate holding areas, monitoring behavior and enforcing facility regulations to maintain order and security
- Safely transported and escorted inmates within secured areas, complying with established protocols to prevent escapes or incidents
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility
- Responded to emergency situations such as riots or disturbances with appropriate force measures
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations
Health Insurance Agent
Humana
02.2018 - 07.2019
- Delivered comprehensive assistance to clients, including clarification of benefits, copayment processes, and selection of in-network healthcare providers, ensuring informed decision-making and client satisfaction
- Addressed and resolved billing inquiries and payment concerns, facilitated service activation, and managed complaint resolution, enhancing customer experience and operational efficiency
- Advised clients on health insurance options, including coverage and cost comparisons
- Developed and maintained relationships with clients to ensure satisfaction with services provided
- Identified customer needs, analyzed data, and recommended appropriate products and services
- Maintained detailed records of all client interactions and updated customer information as necessary
- Monitored industry trends and regulations to ensure compliance with state laws
- Provided guidance to customers regarding their rights under the law when filing claims for health benefits
- Responded timely to inquiries from customers via phone, email, or chat support systems
- Scheduled appointments with prospective clients to discuss available health insurance plans
- Analyzed customer feedback on policies in order to identify areas of improvement
- Supported sales team members by providing product knowledge training sessions
- Tracked policy renewals and expiration dates in order to manage timely notifications
- Verified eligibility criteria prior to enrolling a customer into a plan
- Conducted research on new products being offered by insurers in order to stay informed of market trends
Education
High School Diploma -
Centennial High School
Port Saint Lucie, FLSkills
- Medical Terminology
- Medical Office Experience
- Vital Signs
- Insurance Verification
- Documentation Review
- Medical Billing
- Phlebotomy
- Verification
- Blood Sampling
- Laboratory Experience
- Hipaa
- Computer Skills
- Customer Service
- Specimen Collection/Processing
- Communication Skills
- Venipuncture
- Injections administration
- Faxing documents
- HIPAA regulations
- Maintaining confidentiality
- Phlebotomy techniques
- Patient scheduling
- Patient registration
- Insurance verification
- Filing systems
Certification
- Certified Phlebotomy Technician
- First Aid Certification
- CCMA Certification
- CPR Certification
Timeline
Front and Back Office Medical Assistant
Piedmont HealthCare
10.2024 - Current
Phlebotomist
Olgam Life
06.2023 - Current
Home Health Aide
VNA of the Treasure Coast
08.2021 - 06.2022
Phlebotomist
LFB Plasma
01.2021 - 05.2023
Medical Secretary/Receptionist
First Choice
11.2020 - 12.2021
Correctional Officer
Personal
08.2019 - 10.2020
Health Insurance Agent
Humana
02.2018 - 07.2019
High School Diploma -
Centennial High School
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