With experience in front and back office medical tasks, I ensure smooth operations and patient satisfaction. I efficiently manage administrative duties and assist in clinical procedures, contributing to high-quality care. My proficiency in patient coordination and medical record management showcases my attention to detail. Along with exceptional communication and project management skills, I handle multiple tasks effectively in fast-paced environments. I am recognized for a proactive approach to identifying and addressing issues, optimizing processes, and supporting team objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front and Back Office Medical Assistant
Piedmont HealthCare
10.2024 - Current
Assisted office manager with tracking inventory and restocking examination rooms and stations.
Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
Reduced wait times for patients through proficient handling of check-in and check-out processes, ensuring smooth appointment transitions.
Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
Verified patient information by interviewing patient, recording medical history, and confirming purpose of visit.
Supported effective billing practices by collecting copays, verifying insurance coverage, and resolving any discrepancies in a professional manner.
Phlebotomist
Olgam Life
06.2023 - Current
Perform precise and efficient blood and plasma collection, adhering to rigorous health and safety protocols
Ensure patient comfort and confidentiality during the specimen collection process
Performed venipuncture and other blood collection procedures according to established standards
Assisted in the preparation of laboratory specimens for analysis and testing
Maintained a clean, safe, and organized work environment
Verified patient information prior to specimen collection
Educated patients on proper blood draw techniques
Provided assistance to clinical staff during patient visits
Collected specimens from pediatric, adult, geriatric, and special needs patients
Processed samples accurately and efficiently
Followed all safety protocols when handling hazardous materials
Calibrated equipment according to manufacturer specifications
Monitored inventory levels of supplies used in phlebotomy services
Documented patient information into electronic medical records system
Adhered to HIPAA guidelines regarding patient privacy
Phlebotomist
LFB Plasma
01.2021 - 05.2023
Performed skilled blood collection, averaging 55 successful draws per day, utilizing a range of equipment including vacuum tubes, syringes, and various needle types
Maintained rigorous tracking of specimens with detailed initialing, dating, and timestamping to ensure traceability and compliance with health regulations
Conducted preliminary donor screenings to assess eligibility, accurately measuring and recording vital signs as part of the evaluation process
Provided assistance to clinical staff during patient visits
Conducted quality control checks to ensure the accuracy of test results
Conducted various blood tests and updated results into paper and electronic charts
Demonstrated proficiency in using a variety of collection techniques and equipment
Performed centrifugation and specimen aliquoting for sample preparation
Collaborated with healthcare teams to enhance patient care and improve specimen collection processes
Home Health Aide
VNA of the Treasure Coast
08.2021 - 06.2022
Delivered comprehensive personal care, ensuring client dignity and comfort through assistance with bathing, grooming, and dressing
Prepared nutritious meals tailored to individual dietary requirements and preferences to support client health and well-being
Facilitated timely access to healthcare by providing reliable transportation for clients to attend medical appointments
Assisted with personal care activities, such as bathing, dressing and grooming
Provided companionship and monitored health condition of clients
Transported clients to doctor appointments and social events
Collected information about conditions and treatment plans from caregivers, nurses, and doctors
Assisted in ambulation and exercise routines for clients
Administered medications as instructed by physician or nurse practitioner
Reported any changes in the client's physical or emotional condition to supervisor immediately
Monitored vital signs such as temperature, pulse rate, blood pressure
Recorded daily notes about client conditions, treatments provided and progress made
Encouraged independence by teaching self-care skills such as grooming and hygiene habits
Maintained confidentiality of patient information at all times as per HIPAA regulations
Medical Secretary/Receptionist
First Choice
11.2020 - 12.2021
Maintained strict adherence to HIPAA and privacy protocols while managing patient documentation, ensuring error-free preparation and professional presentation
Facilitated patient check-in process, efficiently collected co-pays, and verified insurance details to secure payment and maintain accurate financial records
Enhanced patient experience by providing clear communication regarding service delays and supporting patients with procedure-related inquiries, leveraging RIS system capabilities for optimal service delivery
Greeted patients upon arrival, collected medical history and verified insurance coverage
Prepared patient charts for physicians prior to appointments, including updating existing information
Transcribed doctor's orders into the electronic health record system
Scheduled laboratory tests, imaging studies and other procedures as requested by the physician
Answered incoming calls in a professional manner and directed them to the appropriate personnel
Maintained accurate patient records and filing systems according to established policies and procedures
Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately
Verified patient demographics and insurance information prior to each visit or procedure
Created new patient files when needed and ensured that all documents were properly filed in each file folder
Processed payments for co-pays or services rendered using computerized billing software programs
Prepared correspondence such as letters, reports or memos on behalf of the office staff
Correctional Officer
Personal
08.2019 - 10.2020
Maintained a secure environment and provided correctional treatment to inmates, ensuring adherence to institutional policies and legal requirements
Managed inmate holding areas, monitoring behavior and enforcing facility regulations to maintain order and security
Safely transported and escorted inmates within secured areas, complying with established protocols to prevent escapes or incidents
Maintained order in the prison by monitoring inmate behavior and intervening when necessary
Enforced prison rules and regulations while maintaining a safe environment for inmates and staff
Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities
Performed security checks on visitors entering the facility as well as on packages being delivered to inmates
Monitored video surveillance systems to observe prisoner activity throughout the correctional facility
Responded to emergency situations such as riots or disturbances with appropriate force measures
Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility
Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures
Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison
Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations
Health Insurance Agent
Humana
02.2018 - 07.2019
Delivered comprehensive assistance to clients, including clarification of benefits, copayment processes, and selection of in-network healthcare providers, ensuring informed decision-making and client satisfaction
Addressed and resolved billing inquiries and payment concerns, facilitated service activation, and managed complaint resolution, enhancing customer experience and operational efficiency
Advised clients on health insurance options, including coverage and cost comparisons
Developed and maintained relationships with clients to ensure satisfaction with services provided
Identified customer needs, analyzed data, and recommended appropriate products and services
Maintained detailed records of all client interactions and updated customer information as necessary
Monitored industry trends and regulations to ensure compliance with state laws
Provided guidance to customers regarding their rights under the law when filing claims for health benefits
Responded timely to inquiries from customers via phone, email, or chat support systems
Scheduled appointments with prospective clients to discuss available health insurance plans
Analyzed customer feedback on policies in order to identify areas of improvement
Supported sales team members by providing product knowledge training sessions
Tracked policy renewals and expiration dates in order to manage timely notifications
Verified eligibility criteria prior to enrolling a customer into a plan
Conducted research on new products being offered by insurers in order to stay informed of market trends
Education
High School Diploma -
Centennial High School
Port Saint Lucie, FL
Skills
Medical Terminology
Medical Office Experience
Vital Signs
Insurance Verification
Documentation Review
Medical Billing
Phlebotomy
Verification
Blood Sampling
Laboratory Experience
Hipaa
Computer Skills
Customer Service
Specimen Collection/Processing
Communication Skills
Venipuncture
Injections administration
Faxing documents
HIPAA regulations
Maintaining confidentiality
Phlebotomy techniques
Patient scheduling
Patient registration
Insurance verification
Filing systems
Certification
Certified Phlebotomy Technician
First Aid Certification
CCMA Certification
CPR Certification
Timeline
Front and Back Office Medical Assistant
Piedmont HealthCare
10.2024 - Current
Phlebotomist
Olgam Life
06.2023 - Current
Home Health Aide
VNA of the Treasure Coast
08.2021 - 06.2022
Phlebotomist
LFB Plasma
01.2021 - 05.2023
Medical Secretary/Receptionist
First Choice
11.2020 - 12.2021
Correctional Officer
Personal
08.2019 - 10.2020
Health Insurance Agent
Humana
02.2018 - 07.2019
High School Diploma -
Centennial High School
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