Aylene Astorga
Summary
Accomplished in working with different types of individuals to provide interpretation support for law enforcement, healthcare/ CMS assistance, student education and more . Transition easily between languages without losing focus. Always pursuing additional linguistic and cultural learning opportunities.
Overview
7
7
years of professional experience
Work History
Spanish Interpreter
Kelly Services
11.2023 - Current
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
- Maintained up-to-date knowledge of industry trends and best practices in interpretation techniques through ongoing professional development initiatives.
Substitute Teacher
Gabriel Garcia Marquez School
03.2023 - 08.2023
- Excellent organizational skills to manage lesson plans, progress reports, and materials efficiently
- Collaborate with other teachers and staff to ensure continuity of instruction and adherence to school policies
- Adapt quickly to varying classroom dynamics, grade levels, and subject matters, ensuring smooth transitions for students
- Flexible and understanding while communicating the needs of my employers.
Customer Service Associate
Sam's Club
08.2020 - 01.2022
- Constant communication with members in handling their doubts or questions in both English and Spanish
- Provide friendly and personalized customer service, addressing inquiries and concerns with professionalism
- Handle cash, credit, and electronic payment methods, ensuring accurate balances at the end of each shift.
English Tutor
Private Home Tutor ESL
03.2018 - 01.2020
- Design and deliver personalized ESL lessons to students of various proficiency levels, addressing specific language goals and needs
- Employ a variety of teaching techniques, including interactive activities, roleplaying, and multimedia resources, to enhance learning engagement
- Provide constructive feedback and guidance on pronunciation, grammar, vocabulary, and conversational skills.
Education
Bachelors (in progress) -
University of Science and Art of Chiapas
Tuxtla Gutierrez, Chiapas09.2024
Skills
- Communication Skills
- Fluent Spanish
- Adaptability
- Memory Retention
- Confidentiality Practices
- Consecutive Interpretation
- Problem Solving
- Information Sourcing
- Multitasking
- Note-taking Techniques
- Cultural Sensitivity
Timeline
Spanish Interpreter
Kelly Services
11.2023 - Current
Substitute Teacher
Gabriel Garcia Marquez School
03.2023 - 08.2023
Customer Service Associate
Sam's Club
08.2020 - 01.2022
English Tutor
Private Home Tutor ESL
03.2018 - 01.2020
Bachelors (in progress) -
University of Science and Art of Chiapas
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