Aylin Becerra
Phoenix,IL
Summary
Results-driven banking professional skilled in teller operations, cash management, and team leadership. As Lead Teller, supported branch operations, coached team members, and resolved complex customer concerns while ensuring compliance and accuracy. Bilingual in English and Spanish, with strong communication, organizational, and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Lead Teller
Fifth Third Bank
Harvey, Illinois
01.2026 - Current
- Lead daily teller-line operations and support efficient branch workflow.
- Supervised, coached, and trained teller staff, fostering exceptional customer service and operational accuracy.
- Process and oversee deposits, withdrawals, check cashing, account payments, and other customer transactions.
- Ensure transactions are completed accurately while following bank policies, security procedures, and regulatory requirements.
- Review and balance cash drawers and assist with resolving cash differences and transaction discrepancies.
- Provided guidance to tellers on complex transactions and customer concerns, enhancing support and service quality.
- Assist customers with account questions and identify opportunities to connect them with appropriate banking products and services.
- Handle sensitive financial and customer information with discretion and professionalism.
- Maintained strong relationships with customers to enhance satisfaction. and contribute to branch service and performance goals.
Bank Teller
Fifth Third Bank
Harvey, Illinois
03.2023 - 01.2026
- Processed customer transactions including deposits, withdrawals, check cashing, and account payments accurately and efficiently.
- Counted, balanced, and maintained cash drawers while following bank cash-handling procedures.
- Assisted customers with account inquiries, providing tailored information about relevant banking products and services.
- Verified customer identification and followed established security and compliance procedures.
- Managed sensitive customer and financial information, ensuring professionalism and confidentiality in all interactions.
- Identified customer needs, facilitating referrals to appropriate banking products and services to enhance customer satisfaction.
Manager
McDonald's
Chicago Heights, IL
08.2018 - 12.2023
- Delegated daily tasks to restaurant staff while supervising performance to ensure operational efficiency.
- Trained team members and provided ongoing support to streamline restaurant operations.
- Opened and closed the restaurant while following operational procedures.
- Guided employees in resolving on-the-job challenges to maintain productivity and morale.
- Handled customer complaints professionally and worked to ensure customer satisfaction.
- Assisted employees with resolving on-the-job challenges.
- Maintained adequate inventory and ensured supplies were properly stocked.
- Counted and reconciled cash registers at the end of shifts.
Barista
Starbucks
Homewood, IL
12.2020 - 03.2023
- Delivered friendly, efficient customer service in fast-paced environment, enhancing customer satisfaction.
- Resolved customer inquiries and concerns promptly and professionally, ensuring a positive experience.
- Maintain detailed knowledge of products and services to assist customers with selections.
- Process customer orders accurately while maintaining close attention to detail.
- Fostered positive team culture aimed at exceeding customer expectations, boosting team morale.
- Consistently work toward company performance goals and service standards.
- Maintain a clean, organized, and welcoming work environment.
Hostess & Server
Tandoori Indian Cuisine
Tinley Park, IL
12.2019 - 12.2020
- Delivered friendly, professional, and attentive service to enhance guest experience.
- Streamlined task organization and prioritization to ensure timely service delivery.
- Maintained a positive and welcoming dining environment.
- Organized and prioritized tasks to complete responsibilities efficiently.
- Fostered a positive and welcoming dining environment to encourage guest satisfaction.
Receptionist & Caregiver
The Alphabet Campus
Homewood, IL
01.2018 - 07.2019
- Greeted visitors and customers professionally, ensuring positive first impressions and addressing their needs promptly.
- Greeted visitors and customers professionally and provided friendly assistance.
- Responded to customer inquiries and resolved or escalated concerns to management.
- Communicated effectively with clients, vendors, visitors, and staff.
- Collected and distributed messages to team members and managers, facilitating effective communication and response.
- Maintained clean and organized reception area, enhancing overall visitor experience and operational flow.
- Maintained a clean and organized reception area.
Education
High School Diploma -
Skills
- Banking & Teller Operations
- Financial Transactions
- Transaction Accuracy
- Cash handling
- Compliance procedures
- Confidential Information Handling
- Account Support
- Cross-selling
- Customer Service
- Operational effectiveness
- Team leadership
- Problem Solving
Timeline
Lead Teller
Fifth Third Bank
01.2026 - Current
Bank Teller
Fifth Third Bank
03.2023 - 01.2026
Barista
Starbucks
12.2020 - 03.2023
Hostess & Server
Tandoori Indian Cuisine
12.2019 - 12.2020
Manager
McDonald's
08.2018 - 12.2023
Receptionist & Caregiver
The Alphabet Campus
01.2018 - 07.2019