Aylin Ciftcikal
Summary
Dynamic server with extensive bar and wine knowledge, delivering exceptional customer service and fostering loyalty through personalized interactions. Proven ability to manage high-volume service during peak times while maintaining hygiene standards and supporting team members effectively. Committed to enhancing guest experiences with informed recommendations.
Overview
10
10
years of professional experience
Work History
Server
Croxley's Ale House Restaurant
01.2019 - 07.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
Server
Assagio's Kailua
09.2023 - 04.2025
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Server, Busser, Foodrunner, Barback
Plattduetsche Park Restaurant
07.2015 - 03.2020
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
Master of Science - Marine Science
Hawaii Pacific University
Honolulu, HI05-2025
Skills
- Hostess support
- Team member support
- Point of sale (POS) system operations
- Daily specials memorization
- Front-of-house display creation
- Exceptional customer service
Languages
Turkish
Native or Bilingual
Timeline
Server
Assagio's Kailua
09.2023 - 04.2025
Server
Croxley's Ale House Restaurant
01.2019 - 07.2025
Server, Busser, Foodrunner, Barback
Plattduetsche Park Restaurant
07.2015 - 03.2020
Master of Science - Marine Science
Hawaii Pacific University
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