Aylin Fonseca
Commerce City,CO
Summary
Dynamic Customer Service Representative with proven expertise at Salud Family Health Center in patient scheduling and insurance verification. Recognized for exceptional attention to detail and effective communication, ensuring seamless appointment management and financial responsibility. Committed to maintaining confidentiality and enhancing patient experiences through adaptability and proactive engagement.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Salud Family Health Center
New Brighton, CO
01.2024 - 02.2025
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted and checked in patients, updating patient information in computer system.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered phones promptly and directed calls appropriately.
- Informed patients of financial responsibilities prior to rendering services.
- Called patients to confirm scheduled appointments and obtain additional details.
- Processed patient payments and scanned identification and insurance cards.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Education
High School Diploma -
Prairie View High School
Commerce City, CO05-2023
Skills
- Patient scheduling
- Insurance verification
- Payment processing
- Confidentiality compliance
- Chart preparation
- Effective communication
- Attention to detail
- Appointment confirmation
- Data entry accuracy
- Time management
- Financial responsibility communication
- Phone etiquette
- Adaptability and flexibility
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Customer Service Representative
Salud Family Health Center
01.2024 - 02.2025
High School Diploma -
Prairie View High School
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