Aylin Jimenez
Norwalk,CA
Summary
I enjoy helping others and making a positive difference in their lives. I like interacting with people and take pride in providing great customer service. Dependable and motivated, I enjoy staying busy, and being part of a team.
Overview
7
7
years of professional experience
Work History
Quality Assurance Coordinator
Aveanna Heathcare
Seal Beach, CA
03.2026 - Current
- Conducted comprehensive audits and assessments to ensure adherence to quality standards and best practices.
- Enhanced overall efficiency of the quality assurance process by streamlining workflows and documentation.
Enrollment Coordinator
Aveanna Heathcare
Seal Beach, CA
06.2025 - 03.2026
- Finalized and processed enrollment applications.
- Communicated with regional centers regarding client services and authorizations to ensure timely approvals and compliance.
- Reviewed work eligibility documentation for new providers to ensure compliance with federal and state regulations.
Patient Success Coordinator
Speech Improvement Center
Garden Grove, CA
10.2024 - 05.2025
- Coordinated and maintained therapist schedules to ensure efficient coverage and balanced caseloads.
- Entered data, generated reports, and produced tracking documents.
- Coordinated with regional center staff regarding enrollment, documentation, and service updates.
Member Service Representative
Planet Fitness
Bellflower, CA
07.2023 - 10.2024
- Assisted members with correcting account, service, and system issues.
- Helped large volume of members every day with positive attitude and focus on member satisfaction.
- Cleaned and sanitized gym equipment and workout areas to maintain a safe and hygienic environment for members.
AVID Tutor
Norwalk High School
Norwalk, CA
11.2022 - 06.2024
- Guided students through skillset self-discovery to navigate career and college decision processes.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
- Assisted students in developing study skills and strategies.
Guest Service Supervisor
University Of California, Davis
Davis, CA
07.2019 - 06.2022
- Streamlined operational processes to maximize efficiency and customer satisfaction.
- Inspected shipments upon delivery and reported discrepancies or damages.
- Trained new employees, demonstrating best methods for serving clients and guests.
Education
Bachelor of Arts - Education
University of California, Davis
Davis, CA06.2022
High School Diploma -
Norwalk High School
Norwalk, CA06.2018
Skills
- Microsoft Office
- Adobe Acrobat, JIRA, and DocuSign
- Customer service
- Reliable
- Quick Learner
Languages
Spanish
Native or Bilingual
Interests
- Enjoy participating in lifting and cardio for overall physical and mental well-being
Timeline
Quality Assurance Coordinator
Aveanna Heathcare
03.2026 - Current
Enrollment Coordinator
Aveanna Heathcare
06.2025 - 03.2026
Patient Success Coordinator
Speech Improvement Center
10.2024 - 05.2025
Member Service Representative
Planet Fitness
07.2023 - 10.2024
AVID Tutor
Norwalk High School
11.2022 - 06.2024
Guest Service Supervisor
University Of California, Davis
07.2019 - 06.2022
Bachelor of Arts - Education
University of California, Davis
High School Diploma -
Norwalk High School