Aylin Moreno
Ennis
Summary
Highly motivated and adaptable professional with experience in high-volume customer service and sales-driven environments. Recognized for strong interpersonal skills, the ability to manage high-pressure situations, and delivering personalized guest experiences.
Overview
5
5
years of professional experience
Work History
Guest Service Associate
European Wax Center
Cedar Hill, TX
10.2025 - Current
- Demonstrated adaptability by multitasking between guest interactions, scheduling, and operational responsibilities
- Handled guest concerns and resolved conflicts with professionalism, empathy, and strong problem-solving skills
- Managed high-volume front desk operations while maintaining accuracy, efficiency, and composure in a fast-paced setting
- Collaborated with team members to ensure smooth daily operations and a seamless guest experience
- Built strong client relationships through personalized service, active listening, and attention to individual needs
Apparel Associate
Academy Sports Outdoors
Waxahachie, TX
05.2024 - 10.2025
- Demonstrated strong communication skills by engaging with diverse customers and addressing questions, concerns, and needs
- Adapted quickly in a fast-paced retail environment while managing multiple tasks and priorities efficiently
- Maintained organization and cleanliness of the sales floor to ensure a safe and efficient environment for customers and team members
- Collaborated with team members to meet store goals and ensure smooth daily operations
Restaurant Hostess
Don Jose Mexican Restaurant
Ennis, TX
04.2021 - 10.2021
- Created a welcoming first impression by greeting guests warmly and managing the flow of seating in a fast-paced environment
- Handled high-pressure situations with professionalism, keeping guests informed and satisfied during busy periods
- Communicated effectively with guests and team members to coordinate seating and minimize wait times
- Resolved guest concerns with patience and a service-focused approach to maintain a positive dining experience
Education
Associate of Science - Business Administration
Navarro College
Corsicana, TX05.2026
High School Diploma -
Ennis High School
Ennis, TX05.2024
Skills
- customer safety and compliance
- professional communication and active listening
- conflict resolution and de-escalation
- adaptability in fast paced, changing environment
- ability to remain calm, composed, and effective in high-pressure environments
- team collaboration
Accomplishments
Recognized as a top seller for consistently exceeding sales and membership goals
Languages
English
Spanish
Timeline
Guest Service Associate
European Wax Center
10.2025 - Current
Apparel Associate
Academy Sports Outdoors
05.2024 - 10.2025
Restaurant Hostess
Don Jose Mexican Restaurant
04.2021 - 10.2021
Associate of Science - Business Administration
Navarro College
High School Diploma -
Ennis High School