Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aylin Torres

Lovington,NM

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

CMA

Nor Lea Hospital
Lovington, NM
08.2019 - Current
  • Maintained accurate patient records in accordance with HIPAA regulations.
  • Documented all activities accurately into electronic medical records system.
  • Assisted with patient admissions and discharges, including obtaining vital signs, medical histories and insurance information.
  • Performed administrative duties such as scheduling appointments, maintaining medical records, filing insurance claims and handling billing inquiries.
  • Answered phones promptly; responded professionally to inquiries from patients or family members.
  • Participated actively in team meetings discussing new developments in medicine or changes in policies and procedures.
  • Communicated effectively with patients regarding their care plan; provided emotional support during difficult times.
  • Ensured compliance with applicable laws and regulations pertaining to patient safety.
  • Documented notes during patient visits.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

PSR

Nor Lea Hospital
Lovington, NM
07.2019 - Current
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Updated and maintained databases with current information.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.

Education

High School Diploma -

Lovington High School
Lovington, NM
05-2017

New Mexico Junior College
Hobbs, NM

Skills

  • Troubleshooting
  • Organizational Skills
  • Cultural Awareness
  • Customer Relations
  • Written Communication
  • PPE use
  • Clerical Support

Languages

Spanish
Professional

Timeline

CMA

Nor Lea Hospital
08.2019 - Current

PSR

Nor Lea Hospital
07.2019 - Current

High School Diploma -

Lovington High School

New Mexico Junior College

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Aylin Torres