Jasmine Morgan
Augusta
Summary
Certified Clinical and Administrative Medical Assistant with hands-on experience in pediatric and podiatric care. Proficient EMR documentation using Athena One, three-view X-ray imaging, and phlebotomy using both butterfly and straight(venipuncture) needles
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant (CMA)
PEDIATRIC PARTNERS
09.2022 - Current
- Collect medical histories and record vital signs
- Draw blood and perform basic blood tests
- Document medical information and add it to patient records
- Sterilize medical instruments and dispose of contaminated supplies
- Administer medications and authorize drug refills
- Maintain inventory of medical and office suppliers
- Assisting Infants, toddlers, children, and Adolescents with well and sick visits
Certified Medical Assistance
Upperline Health
04.2024 - 05.2025
- Assist the podiatrist during procedures such as nail trimming, wound care, and minor surgeries
- Performed Three-view X-rays of the foot and ankle
- Prepare patients for examinations and procedures, including obtaining medical history and vital signs.
- Sterilize and maintain instruments and equipment according to OSHA standards
Debt Collector Lead
TSI - Transworld System, Inc
07.2023 - 09.2023
- Contacting Debtors: Debt collectors initiate contact with debtors through phone calls, letters, emails, or even in-person visits, depending on the company's policies and the laws governing debt collection practices.
- Handling Objections and Disputes: Debt collectors address debtor objections and disputes regarding the debt's validity, accuracy, or terms. Resolving these issues often requires thorough investigation and communication.
- Adhering to Regulations: Debt collectors must follow local, state, and federal laws and regulations governing debt collection practices, such as the Fair Debt Collection Practices Act (FDCPA) in the United States. Violations of these regulations can lead to legal consequences.
Retail Associate Manager
Burlinton Coat Factory
06.2022 - 07.2023
- Reporting and Analysis
- Prepare regular reports on sales performance, inventory levels, and other relevant metrics.
- Analyze data to identify trends, opportunities, and areas for improvement.
- Team Management
- Recruit, hire, and train new retail associates.
- Set clear expectations, provide guidance, and conduct regular performance evaluations for the team.
Retail Sales Associate
Rainbow Shops
06.2022 - 03.2023
- Actively engaging with customers to promote and sell products.
- Operating cash registers and processing customer transactions accurately.
- Maintaining knowledge of current promotions, discounts, and sales events.
- Meeting or exceeding sales targets and goals set by the store or management.
Customer Service Representative II
Convergent ERS
05.2012 - 07.2019
- Upselling and Cross-Selling: In sales-focused roles, customer service agents might identify opportunities to upsell or cross-sell additional products or services that align with the customer's needs and preferences.
- Providing Technical Support: In technology-related industries, customer service agents might offer technical assistance for products or services. This could involve helping customers troubleshoot software or hardware issues.
Dietary Aide
East Central Regional Hospital
02.2017 - 05.2019
- Different individuals might have specific dietary needs due to factors such as age, health conditions, allergies, and cultural or religious beliefs. These needs can lead to the development of various dietary plans, such as vegetarian diets, vegan diets, gluten-free diets, and more.
- Dietary choices determine the intake of essential nutrients such as carbohydrates, proteins, fats, vitamins, and minerals. These nutrients are crucial for various bodily functions and overall well-being.
Banquet Server
Marriott
09.2016 - 10.2016
- Taking accurate orders from customers is essential to ensure they receive the correct food and drinks. This might involve using a POS (Point of Sale) system or handheld devices to input orders accurately.
- Handling payments accurately and efficiently is a core responsibility. This involves calculating bills, processing payments, handling cash, credit/debit cards, and possibly mobile payment apps.
Banquet Manager
Marriott
07.2016 - 10.2016
- Supervise the event staff, including servers, bartenders, waitstaff, and other event personnel. They ensure that the staff is well-trained, professional, and knowledgeable about the event details.
- Banquet managers work closely with clients to understand their event requirements and preferences. They help in selecting the appropriate menu, décor, seating arrangements, and other details to create a memorable experience
Senior Customer Service Representative
Convergent ERS
05.2010 - 10.2015
- Handling escalated situations, customer complaints, or critical incidents with professionalism and empathy.
- Accurately documenting customer interactions, inquiries, complaints, and resolutions in the company's customer relationship management (CRM) system.
Cell Phone Sales Representative
Sitel
03.2007 - 07.2009
- Involve sales, agents may process orders, track shipments, and handle returns or exchanges. They ensure that the customer’s buying experience is smooth and hassle-free.
- Stay updated on product/service changes, industry trends, and customer service best practices to effectively assist customers.
Education
Certificate - CMA
Breath of Life Training Center
Augusta, GA04.2024
Certificate - Certified Medical Administrative Assistance
Helms College
Augusta, GA05.2022
Associate - Business Management
Strayer University
Augusta, GA03.2007
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Cornerstone Christian High School
Townsend, GA05.2003
Skills
- Food Service
- Strong Interpersonal Skills
- Bilingual
- Troubleshooting
- People person
- Resolution-oriented
- 10
- Conflict resolution
- Vital Signs
- Microsoft Word
- Restaurant Experience
- Food Safety
- Critical Thinker
- Customer service
- Years
- EMR Systems
- Compelling leadership skills
- Serving Experience
- Microsoft Excel
- Banquet Experience
- Support
- Problem Solver
- Service and
- Microsoft Office
- Phlebotomy
Certification
- Food Handler Certification
- CPR Certification
- Certified Medical Assistant
- BLS Certification
- NHA Certified Clinical Medical Assistant
- May 2022 to May 2026
- I passed the NHA exam which stands for National Healthcareer Association. The exam consist of Anatomy, Physiology ,and Clinical Patient care.
- Certification #M424T5JZ
- Certified Clinical and Administrative Medical Assistant(MA1)
- April 2024 to April 2026
- Certification # 397-11227
Timeline
Certified Medical Assistance
Upperline Health
04.2024 - 05.2025
Debt Collector Lead
TSI - Transworld System, Inc
07.2023 - 09.2023
Certified Medical Assistant (CMA)
PEDIATRIC PARTNERS
09.2022 - Current
Retail Associate Manager
Burlinton Coat Factory
06.2022 - 07.2023
Retail Sales Associate
Rainbow Shops
06.2022 - 03.2023
Dietary Aide
East Central Regional Hospital
02.2017 - 05.2019
Banquet Server
Marriott
09.2016 - 10.2016
Banquet Manager
Marriott
07.2016 - 10.2016
Customer Service Representative II
Convergent ERS
05.2012 - 07.2019
Senior Customer Service Representative
Convergent ERS
05.2010 - 10.2015
Cell Phone Sales Representative
Sitel
03.2007 - 07.2009
Certificate - Certified Medical Administrative Assistance
Helms College
Associate - Business Management
Strayer University
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Cornerstone Christian High School
Certificate - CMA
Breath of Life Training Center