Jessica M Opheim
Ottumwa,IA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives
Overview
8
8
years of professional experience
Work History
CMA
Good Samaritan Nursing Home
10.2023 - Current
- Following doctor orders for patient care and patient medications
- Answer call lights in a timely matter
- Critical thinking, observing patients conditions and reporting to Nurse in timely manner to ensure the safety of the patients
- Time management, answering call lights and getting task done in a timely manner to ensure all task are done. Showers, getting patients ready for bed, giving medications at the correct time as doctor ordered, and patients are all safe.
- EMR software, Point click care, documenting all task that have been done. With cares and medications.
Mobile Expert
TMobile
04.2023 - 10.2023
- Answer incoming calls and provide the highest level of professionalism and knowledgeable service to every customer
- Ask probing questions to determine service needs and accurately input information into electronic systems
- Navigate through computer systems to review information and respond appropriately to callers
- Resolve customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Execute company sales system in interactions with guests, following procedures to increase sales numbers and customer satisfaction levels.
- Utilize extensive research skills to determine causes of customer issues and identified satisfactory solutions
- Respond to client requests via email, phone and in person.
- Update client account information
- Listen to customer needs, chose appropriate products and spent time explaining each item's functions and features.
Call Center Agent
Remote Select Quote
10.2022 - 04.2023
Telesales Agent/Wireless Sales
Remote GoWireless Verizon Premium Retailer
02.2020 - 10.2022
- WORKED IN STORE FROM 02/2022-07/2021 THEN TRANSFERRED TO TELESALES
Professional Cleaner
Kitsap Cleaners
08.2019 - 02.2020
Security Guard
Best Western Hotel Plus
04.2019 - 08.2019
CNA
Grinnell Nursing Home
11.2017 - 11.2018
Education
Associate of Science - Medical Billing and Coding
Career Step up
01.2026
Associates Degree - Allied Health of Science
South University
04.2017
Skills
- Call center operations
- Issues and complaint resolution
- Data entry and maintenance
- De-escalation techniques
- Upselling products and services
- CRM software
- Payment processing
- Detail oriented
- Quality assurance optimization
- Customer service
- Customer data confidentiality
- Multitasking and prioritization
- Understanding customer needs
- Building customer trust and loyalty
- Technical troubleshooting
- Inbound phone calls management
- Critical thinking
- Appointment scheduling
- Time management
Timeline
CMA
Good Samaritan Nursing Home
10.2023 - Current
Mobile Expert
TMobile
04.2023 - 10.2023
Call Center Agent
Remote Select Quote
10.2022 - 04.2023
Telesales Agent/Wireless Sales
Remote GoWireless Verizon Premium Retailer
02.2020 - 10.2022
Professional Cleaner
Kitsap Cleaners
08.2019 - 02.2020
Security Guard
Best Western Hotel Plus
04.2019 - 08.2019
CNA
Grinnell Nursing Home
11.2017 - 11.2018
Associates Degree - Allied Health of Science
South University
Associate of Science - Medical Billing and Coding
Career Step up