Peyvand Tripps
Lawrenceville,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
CMA
Dunwoody Pediatrics
Dunwoody, GA, GA
06.2018 - 04.2021
CMA
Advanced Urology, Inc
Alpharetta, GA
07.2021 - Current
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Worked with patients suffering from bladder, prostate and other cancers to help coordinate treatment plans.
- Assisted with multiple procedures such as vasectomy, cystoscopy, inserting pellets, and stent removals.
Data Entry Clerk
Jaleh Golestaneh accounting
Alpharetta, GA
03.2012 - Current
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Prepared summaries of daily work completed for review by supervisors.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Created spreadsheets to track data entries.
- Operated various office equipment such as scanners, printers. when required.
- Reviewed existing information for accuracy and made necessary corrections.
Education
Certified Medical Assistant - Medical Assisting
Sandford Brown
Dunwoody, GA09.2005
Some College (No Degree) -
Georgia Perimeter College
Decatur, GASkills
- Call Management
- Appointment Scheduling
- Account updating
- Paperwork Processing
- Data Entry
- Complaint resolution
- Product Knowledge
- Inbound and Outbound Calling
- Account Management
- Microsoft Outlook
- Call Center Operations
- Office equipment proficiency
- Customer Education
- Retail sales customer service
- Critical Thinking
- Follow-up skills
- Microsoft PowerPoint
- Call triaging
- Documentation
Timeline
CMA
Advanced Urology, Inc
07.2021 - Current
CMA
Dunwoody Pediatrics
06.2018 - 04.2021
Data Entry Clerk
Jaleh Golestaneh accounting
03.2012 - Current
Certified Medical Assistant - Medical Assisting
Sandford Brown
Some College (No Degree) -
Georgia Perimeter College