Aylin Urrea
Phoenix,AZ
Summary
Dynamic and detail-oriented professional with a proven track record at Target, excelling in customer service and team leadership. Recognized for enhancing customer satisfaction through efficient order fulfillment and effective issue resolution. Committed to continuous learning and collaboration, consistently meeting productivity goals while maintaining a flexible schedule.
Overview
13
13
years of professional experience
Work History
Fulfillment Associate
Target
Phoenix, AZ
11.2019 - 01.2025
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
Cashier Assistant
El Super Market
Phoenix, AZ
08.2017 - 12.2019
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
Customer Service Representative
PLS Check Cashing
Phoenix, AZ
08.2017 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales Associate Manager
Boost Mobile Store
Phoenix, AZ
04.2012 - 11.2016
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
Sales Representative
American Eagle AC
Phoenix, AZ
02.2014 - 03.2016
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Maintenance Crew Member
Marina Heights
Tempe, AZ
04.2012 - 12.2014
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Education
High School Diploma -
Trevor G Browne
Phoenix, AZ2016
Skills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Team leadership
- Customer service
- Flexible schedule
- Product packaging
- Order picking skills
- Friendly and courteous
- Issue resolution
- Time management
- Excellent communication
- Work prioritization
- Detail-oriented
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Fulfillment Associate
Target
11.2019 - 01.2025
Cashier Assistant
El Super Market
08.2017 - 12.2019
Customer Service Representative
PLS Check Cashing
08.2017 - 05.2019
Sales Representative
American Eagle AC
02.2014 - 03.2016
Sales Associate Manager
Boost Mobile Store
04.2012 - 11.2016
Maintenance Crew Member
Marina Heights
04.2012 - 12.2014
High School Diploma -
Trevor G Browne