Aylin Urrea
Phoenix,az
Summary
Dynamic sales professional with extensive experience at Sephora, excelling in customer engagement and upselling. Proven track record in building lasting relationships and exceeding sales goals. Skilled in retail operations and problem-solving, I effectively train teams and enhance customer satisfaction through strategic promotional support and effective communication.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
9
9
years of professional experience
Work History
Sales Associate
Sephora
11.2025 - 01.2026
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate Manager
Psycho Bunny
03.2025 - 11.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
- Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
- Assisted with new business sales calls and persuaded customers to drive [Product or Service] sales.
- Recruited and hired new sales staff by coordinating advertisement of open positions and conducting interviews.
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
Fulfillment Associate
Target
11.2019 - 01.2025
- Followed safety protocols to minimize workplace accidents.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Planned and scheduled projects and directly performed installations.
- Maintained store assets with effective loss prevention strategies.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Supervised and trained new staff in performing census.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
- Checked product levels and recommended new purchases.
Sales Associate
PLS Check Cashing
04.2017 - 12.2018
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier Assistant
El Super Market
03.2017 - 02.2018
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Helped customers complete purchases, locate items, and join reward programs.
- Retrieved items for customers and verified prices.
- Worked with other associates to support cashiers and management needs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Cleaned and sanitized cashier workstation and scanning area.
- Removed trash, swept, and mopped floors for professional appearance.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Trevor G Browne
Phoenix, AZ05-2026
Skills
- Upselling
- Retail store operations
- Inventory tracking
- Product guidance
- Sales pipeline management
- Written and oral communication skills
- Relationship building
- Verbal and written communication
- Exceeds sales goals
- Customer engagement
- Problem-solving skills
- Self-checkout assistance
- Sales training
Accomplishments
- Awarded “Employee of the Month” in [year].
- Brought in [number] new customers.
- Exceeded monthly quota [number] times.
- Project Development - Collaborated with team of [team] in the development of [project].
- Increased productivity [number]% by implementing several process improvements.
- Design - Responsible for creative design for prominent [project].
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Sales Associate
Sephora
11.2025 - 01.2026
Sales Associate Manager
Psycho Bunny
03.2025 - 11.2025
Fulfillment Associate
Target
11.2019 - 01.2025
Sales Associate
PLS Check Cashing
04.2017 - 12.2018
Cashier Assistant
El Super Market
03.2017 - 02.2018
High School Diploma -
Trevor G Browne