Aylinne Elena Leon
Tucson,AZ
Summary
Dynamic hospitality professional with extensive experience at La Posada Lodge and Casitas, excelling in customer service and front desk operations. Proven ability to manage reservations and train staff while ensuring accurate billing and cash handling. Strong communication skills complement expertise in property management systems, driving guest satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
La Posada Lodge and Casitas
Tucson, AZ
07.2024 - Current
- Greet and assist guests with check-in and check-out processes
- Handle cash transactions, including safe drops
- Train new front desk staff
- Manage reservations and payments using Choice Advantage, Quore, and Shift4
- Provide top-tier customer service and address guest concerns
- Authorize credit card transactions and ensure accurate billing
Model & Sales Representative
Southwest Model and Talent Agency
Tucson, AZ
01.2022 - Current
- Represented the agency at events and in promotional materials
- Recruited new talent and maintained client relationships
- Assisted in customer service and agency operations
Sales Associate
Hollister
Tucson, AZ
05.2023 - 02.2024
- Provided customer support and maintained store appearance
- Processed transactions and operated POS system
- Folded and organized clothing to ensure a neat store environment
- Supported promotional and sales events
Education
Law
Pima Community College
Tucson, AZ04.2025
High School Diploma -
Tucson Magnet High School
Tucson, AZ05.2024
Skills
- Customer Service
- Front Desk Operations
- Credit Card Authorization
- Cash Handling & Safe Drops
- Staff Training
- Reservation & Property Management Systems (Quore, Shift4, Choice Advantage)
- Sales & Merchandising
- Communication
- Marketing
- Hospitality services
- Property management systems
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Front Desk Agent
La Posada Lodge and Casitas
07.2024 - Current
Sales Associate
Hollister
05.2023 - 02.2024
Model & Sales Representative
Southwest Model and Talent Agency
01.2022 - Current
Law
Pima Community College
High School Diploma -
Tucson Magnet High School