Ayman Mustafa
Dearborn,MI
Summary
A visionary and motivational leader who has had tremendous success throughout a 20+ year managerial career in the aviation industry. Transitioning into a new career path in security services. Has been able to secure and recover over $250,000 in assets over the past 5 years. Has implemented effective security program strategies that improves the coordination and accountability of personnel and security assets.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal
Detroit
06.2020 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify potential hazards and prevent incidents.
- Responded promptly to alarms and incidents, maintaining a calm presence.
- Assisted in training new security staff on protocols and emergency procedures.
Security Personnel
NAIAS, Executive Protection Services, External Security Services
01.2014 - Current
- Rendering independent security services in a part time capacity for several companies including NAIAS, Executive Protection Services, and External Security Services. Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences. Informed violators of applicable rules and removed unauthorized individuals from premises. Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public.
- Responded quickly to incidents and assessed active situations for security concerns
- Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation
- Secured premises and personnel by patrolling property and monitoring surveillance equipment, including outdoor cameras
- Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations
- Supported criminal investigations by collaborating fully with local law enforcement representatives
Sales Supervisor
United Airlines - Detroit Reservations Center
01.1999 - Current
- Personally, appointed by Director of Sales (remotely) to reverse undistinguished performance involving 30+ direct reports in Detroit office. Chosen as one of company's first Sales Supervisors to participate in a Beta Test and introduce 1-team concept measures - actions that have cemented operational congruencies across 5 locations spanning Houston, Salt Lake City, Chicago, Detroit, and Honolulu.
- Trained 34 team members in successful strategies to meet operational and sales targets, which resulted in enhanced performances, 30% better than other members across 75 internal teams.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Monitored daily sales operations and served as informational and procedural resource to team members
- Mentored 34 sales team members in applying effective sales techniques and delivering top-notch customer service, remotely in Houston & Salt Lake City.
Operations Supervisor
Detroit Contract Center
01.2008 - 01.2014
- Promoted into this supervisor role responsible for impacting 475 employees, including as many as 100 union workers, by equipping them with the necessary tools to respond to unforeseen emergencies, and adjusting manpower availability to guarantee proper front-line coverage. While in this role I was able to accumulate over $1 million dollars in cost savings.
- Implemented performance charts measuring employee work activity to guarantee that overall performance levels continued within well-defined ranges.
- Slashed individual phone call hold time turnarounds from as much as 5 minutes to as little as 40 seconds through judicious team member cross-utilization.
- Managed project that a phone system migration and upgrade from Avaya to Cisco - actions that permitted employee telecommuting (to post an increase in on-time attendance) and sped call routing as much as 80%.
- Boosted productivity as much as 50% by implementing new practices.
- Occasionally served as Acting Operations Manager during incumbent's scheduled and unscheduled absences with full accountability for report generation, staffing requirements, and personnel leadership.
Operations & Sales Supervisor
Detroit Contact Centre
01.2002 - 01.2008
Reservations Operations Specialist
Detroit Contact Centre
01.2002 - 01.2003
Reservations Agent
Detroit Contact Centre
01.1999 - 01.2002
Education
Associate of Science - Business Administration
Henry Ford Community College
Dearborn01-2003
Skills
- Organizational Effectiveness
- Employee Retention
- Staffing Development Programs
- Team Leadership, Coaching, & Mentoring
- Vendor Relationship Management
- Criminal Investigations
- Access Systems & Patrol
- Weapons Screening
- Interrogation Techniques
- Surveillance
- Physical Restraint Training
- Emergency Management
- Security Officer Development
- Executive Protection Professional
- Safety & Security Regulations
Accomplishments
A visionary and motivational leader who has had tremendous success throughout a 20+ year managerial career in the aviation industry. Transitioning into a new career path in security services. Has been able to secure and recover over $250,000 in assets over the past 5 years. Has implemented effective security program strategies that improves the coordination and accountability of personnel and security assets.
Affiliations
- United Management Association
- Member in Good Standing
- 2009 – Present
- Society of Workforce Planning Professionals (SWPP), Nashville (TN)
- Past Member
- 2008 – 2017
Certification
- United Airlines
- OSHA Training
- Certificate of Leadership
- Crucial Conversations
- Diversity in the Workplace
- Performance Management
- Anti-Bribery / Anti-Corruption
- Active Shooter
- DISC Training
Languages
Arabic
Professional Working
Interests
- Supporting STEM education initiatives and mentorship programs
- I enjoy helping others and giving back to the community
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Participating in local clean-up initiatives
- Youth Development Programs
Timeline
Security Officer
Allied Universal
06.2020 - Current
Security Personnel
NAIAS, Executive Protection Services, External Security Services
01.2014 - Current
Operations Supervisor
Detroit Contract Center
01.2008 - 01.2014
Operations & Sales Supervisor
Detroit Contact Centre
01.2002 - 01.2008
Reservations Operations Specialist
Detroit Contact Centre
01.2002 - 01.2003
Sales Supervisor
United Airlines - Detroit Reservations Center
01.1999 - Current
Reservations Agent
Detroit Contact Centre
01.1999 - 01.2002
Associate of Science - Business Administration
Henry Ford Community College