Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Striving to ensure customer satisfaction. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Harrod's Perk And Chill
Harrodsburg, KY
01.2020 - Current
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Bachelor of Arts - Specific Concentration in Mass Communications
Campbellsville University
Campbellsville, KY
05.2024
High School Diploma -
Mercer County Senior High School
Harrodsburg, KY
05.2020
Skills
Business Planning
Google Drive
Customer Relationship Management
Time Management
Team Motivation
Money Handling
Customer Service and Satisfaction
Employee Coaching and Mentoring
Accomplishments
Member of the National Society of Leadership and Success. (2023)
President's List Campbellsville University. (2022)
Magna Cum Laude- Mercer County Senior High School. (2020)
Mercer County Youth Salute. (2019)
Timeline
Assistant Manager
Harrod's Perk And Chill
01.2020 - Current
Bachelor of Arts - Specific Concentration in Mass Communications