AYOBAMI ADESINA
Oyo.,Nigeria
Summary
An accomplished and confident individual with a professional approach to work, highly diplomatic, possessing tact, and great multi-tasking ability. Accomplished measurable results while leading teams in a dynamic fast-paced environment able to work within the limits of any given resource to achieve meaningful results. Recipient of multiple awards for outstanding performance and professionalism. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving. Career supported supported by a Bachelor degree in Microbiology.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Liftedniyi Loveworld
08.2021 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Customer Service Representative Assistant
Happiness Logistics
Osun State
11.2017 - 06.2020
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Streamlined communication channels for improved service delivery and customer relations management.
- Assisted customers with navigating company website and completing online transactions with ease.
- Conducted regular reviews of existing processes, implementing improvements as needed for increased efficiency within the department.
- Served as a reliable point-of-contact for customers seeking assistance with product usage or troubleshooting issues they may have encountered while using company servicesproducts.
- Supported colleagues through active listening and problem-solving skills, fostering a positive work environment for all team members.
Teacher
Nigeria Police Children School
07.2016 - 07.2017
- Taught all areas of the primary curriculum
- Motivated pupils with enthusiastic, imaginative presentation
- Worked with others to plan and coordinate work
- Maintained discipline
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Adapted teaching methods and materials to meet students' varying needs.
Skill acquisition department
Zauren Zulhu Conflict And Resolution
07.2015 - 01.2016
- Organized skill acquisition tutorials
- Demonstration of skills( bead making, bag making, shoe making).
- Provided the knowledge of the skills
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked cooperatively with the administrators
- Worked flexible hours across weekends, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Federal Sanitation officer
Federal Sanitation. Federal Secretariat
Bauchi State, Nigeria
07.2015 - 01.2016
- Monitored environmental safety
- Planned sensitization programs for communities on issues that relate to the environment and public health
- Participated as members of health teams' preventive and promotive health care at all levels
- Gathered, organized and input information into digital database.
Assistant Quality Assurance Manager
Sword Sweet Confectionery Nigeria
04.2013 - 04.2014
- Responsibled for microbiological analysis of sweets
- Responsibled for physicochemical analysis of sweet
- Responsibled for microbiological analysis of water
- Responsibled for the preparation of technical reports
- Provided comprehensive training to production staff on quality control procedures, enhancing their understanding and skill set.
- Enhanced product quality by implementing stringent inspection processes and identifying areas for improvement.
- Performed root cause analysis to identify and resolve quality issues and defects.
Education
Bachelor of Technology - Micro Biology
Federal University of Technology
01.2014
Skills
- Administration
- Market Trend Analysis
- Multi-tasking
- Complex Problem-Solving
- Change Management
- Hardworking
- Oral Communication
- Written Communication
- Microsoft Office Suite
- Microsoft Office Packages
- Project management
- Health and Safety Measures
- Software: Microsoft Office Word
- Software: Excel
- Software: Outlook
- Software: SharePoint
- Operating Systems: Mac
- Operating Systems: Microsoft Windows
- Preparing Agendas
- Shipping and logistics
- Business Processes Analysis
- Time management
- Building relationships
- Data entry
- Critical thinking
- Active listening
- Customer service
- Customer education
- Scheduling
- Complaint resolution
Certification
- Certified Project Management Professional, 01/01/16
- Management Of International Health and Safety, 01/01/16
Timeline
Customer Service Representative
Liftedniyi Loveworld
08.2021 - 04.2023
Customer Service Representative Assistant
Happiness Logistics
11.2017 - 06.2020
Teacher
Nigeria Police Children School
07.2016 - 07.2017
Skill acquisition department
Zauren Zulhu Conflict And Resolution
07.2015 - 01.2016
Federal Sanitation officer
Federal Sanitation. Federal Secretariat
07.2015 - 01.2016
Assistant Quality Assurance Manager
Sword Sweet Confectionery Nigeria
04.2013 - 04.2014
Bachelor of Technology - Micro Biology
Federal University of Technology