Heidi Caro
Astor,FL
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Faneuil
05.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Assistant Store Manager
Claire's Boutique
02.2020 - 03.2021
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Handled scheduling for store shifts to achieve adequate staffing.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Answered customer questions and addressed problems and complaints in person and via phone.
Receptionist Assistant
Pump N Dump
01.2018 - 04.2019
- Greeted customers, delivery persons and official representatives.
- Input new documents, expenses and orders into system for timely recordkeeping.
- Obtained and processed payments from clients for products and services.
- Used Microsoft Office suite programs daily for professional business correspondence, spreadsheet tracking and presentation preparation.
- Scheduled and confirmed appointments.
Customer Service Representative
Alorica
01.2016 - 03.2018
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained strong call control and quickly worked through scripts to address problems.
Education
High School Diploma -
La Joya High School
La Joya, TX06.2017
Skills
- Microsoft Office
- Data Management
- Computer Skills
- Customer Service
- Team Management
- SalesForce
- Retail Store Operations
- Bilingual
- Microsoft Excel
- QuickBooks Expert
- Administration
Timeline
Customer Service Representative
Faneuil
05.2021 - Current
Assistant Store Manager
Claire's Boutique
02.2020 - 03.2021
Receptionist Assistant
Pump N Dump
01.2018 - 04.2019
Customer Service Representative
Alorica
01.2016 - 03.2018
High School Diploma -
La Joya High School